Extended Stay America - Fremont - Fremont Blvd. South

Business response:

Dear Kenji, We are sorry to hear that the overall atmosphere of your stay made you feel uncomfortable. Guest safety and comfort are very important to us, and we take concerns like this seriously. Your comments have been shared with our management team to evaluate how we can improve the experience for all guests. We appreciate you bringing this to our attention and hope to have another opportunity to provide a more welcoming and secure stay in the future. Sincerely, Hotel Management 

Business response:

Dear Jorge, We sincerely regret the delays you experienced during check-in and that your room was not fully prepared. A smooth arrival and a fresh, welcoming environment are essential, and we apologize for not meeting expectations in this regard. Your feedback is invaluable, and we will be reviewing our procedures to ensure timely room readiness and a consistently pleasant atmosphere for all our guests. Thank you for bringing these concerns to our attention. Please allow us to provide a much-improved experience in the future... read more

Business response:

Dear Solomon, We’re sorry to learn that the bed linens felt worn and that the shower fixture wasn’t functioning properly during your stay. These are important details that should be consistently maintained, and we regret that they fell below standard during your visit. We’ll address this with our team to ensure that both housekeeping and maintenance follow up more thoroughly. We appreciate you bringing this to our attention and the opportunity to improve. We hope to have the opportunity to make your next stay with us outstan... read more

Business response:

Dear Tae, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we apologize for the frustrations you encountered during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this matter with our housekeeping and pest control teams on a priority basis. We hope you will revisit us and allow us to provide you with the outstanding ... read more

Business response:

Dear Hsiuwen, We appreciate you taking the time to share your experience with us. We sincerely apologize for the elevator outages and the breakfast offerings that did not meet your expectations. Guest comfort and convenience are of the utmost importance to us, and we will review these concerns with our team to ensure improvements are made. Your feedback is invaluable in helping us enhance our services, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a m... read more

Business response:

Dear Guest, We regret that your room did not fully meet your expectations and appreciate you bringing these details to our attention. Guest comfort is always our priority, so we are always glad to hear what could enhance our guest experience. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. Please revisit so we can show you our commitment to outstand... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We apologize that the room's layout and appliances didn't meet your expectations. We'll definitely take your comments about the broken smoke detectors seriously and address them promptly to ensure guest safety. Your input helps us improve our facilities and services. We appreciate your honesty and hope to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. Please revisit so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management