Extended Stay America - Fremont - Fremont Blvd. South

Business response:

Tamara, thanks for choosing us. We offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve, and we assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management 

Business response:

Juan, thanks for reviewing your stay. We are sorry you feel we did not merit the rate you paid. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. Please know, our in-room amenities along with the kitchenware kept at the front desk are complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Aurora, we are sorry for the difficulties you had in your room and that you were unhappy with our grab-and-go breakfast. We have alerted our maintenance team about the HVAC unit and toilet flush, and they are checking and fixing them immediately. Also, we will share Your feedback with our Brand Leaders to determine new breakfast. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Arwin, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. ​ Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our apologies for our hotel not living up to your expectations with the accommodations. We do not take these concerns lightly, especially concerning housekeeping service issues. We have addressed this matter with our housekeeping department to determine where steps in our room inspection procedures were missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. We hope you will consider giving us another op... read more

Business response:

We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Saulo, thank you for posting a review of your stay. We are truly sorry we did not meet your expectations with your room. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management