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Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Creepy and Dirty Hotel The hotel itself had a very creepy vibe to it and it made me feel uncomfortable. I walked into the bathroom in my room and was disgusted; the toilet/toilet seat had not been cleaned. It was very noticeable. The remote control to the room was no where to be found and the bed was hard as a rock and squeaked every time I moved. I will not be back again.
Business response:
Thank you for staying at our hotel and for letting us know about your visit. We truly care about delivering excellent stay to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved, and we are working hard to deliver the type of experience that you should always expect from us. We hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Business response:
Heather, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Last resort if everything else is sold out. Well, you can survive it if everything else is sold out. Not the greatest. This is a very basic place. TV is nice and it has HBO. WIFI is very very slow. Bath is ruff and old. Toilet needs work. Towels and bedding were clean.
Business response:
Dave, thank you for choosing our hotel and taking the time to rate your stay. We are sorry we did not live up to your expectations, or ours, and we hope you will give us another chance to provide you with the excellent service you should always expect from us. Please accept our apologies for the problems that inconvenienced you and impacted your rating. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Rude stuff They don't seem will to help customers..................
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our ho... read more
Check in Check in was horrible ..front desk didnt comply with expedia..it was terrible
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Last resort Getting of the elevator, the hallway smelled like fish, there were ants in the room, the towels were stained yellow, and not very clean. The staff was nice though
Business response:
Thermos, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The most disgusting Hotel ever! This was the most disgusting hotel I have ever stayed in. I do about 10 hotels a year. pictures speak for themselves. Mgmt really needs to spend time auditing rooms for cleanliness. I hope you publish this review EXPEDIA .. really this is a health hazard. everywhere was booked so we were forced to stay.
Business response:
Thank you for choosing our hotel on your visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
You can TAKE a reservation, but you can't HOLD it. The hotel overbooked and gave me no prior notice that they rebooked me at a completely different Extended Stay location. I am traveling for work with others and the separate lodging locations have completely disrupted our plans, since we have a single vehicle. Given this experience, I WILL NEVER book a room at this, or any other, Extended Stay location through Expedia again. Plus, the lobby of the first location smelled like dog pee.
Business response:
I apologize for the inconveniences that you experienced during your stay with us. We're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. I have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
The bathroom flush was broken. The AC was not working and the room was hot. The pillows and the bed were uncomfortable.
Business response:
Shawna, we sincerely apologize for the issues in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained, and we regret falling short. Your concerns will be shared with the maintenance team in an effort to ensure everything is in a good working order in our guestrooms. We are sorry you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful! Please give us a second chance to prove ourselves. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,985 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.