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Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No cleaning,No phone,No electricity for 10 hours,No breakfast,every time You lock the door key goes OFF HORRIBLE place to spend 3 nights
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast of... read more
Not worth the price The check in staff was friendly enough. The room was disappointing, very outdated and grimey. The pillows had to be at least 10 years old, my room was not cleaned the second day, I had asked the front desk for clean towels and was told sharply to come get them myself. The next morning I noticed Housekeeping and asked for ONE towel. I was told no, and to go get them myself from the front desk. The elevator kept breaking and the exterior entrances don't work, you had to enter through the main entrance. I wi... read more
Business response:
Thank you for your feedback. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. Your comments have been discussed with the concerned teams so we can take action to prevent these issues from happening again. We hope you will give us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Jeremiah, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The maid didn’t come any of the three nights I was there. Even shampoo wasn’t replenished
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is e... read more
I chose this hotel because of breakfast in the morning, but there were few muffins & snack bars. No coffee makers in the room. rooms are very small. I thought It would be like Holiday Inn. I stayed two nights, I would not stay here again.Kids were complaing about smell in room. Asian lady at the reception was helpful and friendly.
Business response:
Lucky, thank you for taking the time to review your visit. We are disappointed to know that you didn’t have an excellent stay with us. Your feedback regarding cleanliness and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely,... read more
mal servicio Fue una muy mala experiencia,me dieron un cuarto con el aire acondicionado arruinado y la temperatura estaba a mas de 90 grados,uego me cambiaron de cuarto y resulta que me lo entregaron sin toallas,a media noche baje a la recepcion en busca de agua y no tenian,ni por lo menos una maquina para poder comprar,la verdad esta para no volver.
Business response:
Marlene, we apologize for the inconvenience caused to you while you were here and that we couldn’t fulfill our promise of providing you with a comfortable stay. The HVAC unit of your previous room is being inspected and rectified by our maintenance team. Also, your feedback for the towel is shared with the housekeeping team to review and action. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
I booked this hotel online and when I showed up there were no rooms available. I don’t know if I should blame the hotel or hotels.com.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
最悪、二度と止まりたくない！ ベッドメイキング週1回と言いながら約束を破る。これはExtended Stay SJでも同じであった。フロントの担当者の9割が不親切。コインランドリーを使おうとしてフロントへ両替を頼んでもないと言う。食事はほぼマフィンのみの割にホテル代が高い。二度と泊まりたくない！
Business response:
Takashi, please accept our sincerest apologies for not meeting your expectations and for the poor service you encountered from our staff. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,985 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.