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Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and smelly room had a old musty smell , including the furniture. pillow were so flat, i had to use three to make up one.shower faucet had a leak. so all night we heard the drip sound. never again will i stay at this extended stay. regards
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty. Out dated and poor service. Talk about staying in the 70s. Took me 10 minutes to get in my room upon checking in because no one informed me to lift the handle up. Room had hairs all over the toilet see when I got in the room and the bed dropped almost to ground when sitting. Hotel team sarcastic and unfriendly when I went down stairs about door not opening. Oh and no service to the room if staying less then a week! Will never ever stay here again. Worst hotel/motel stay in my life.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
If you're desperate It was so depressing. I stayed last minute as I was working late and didn't want to drive 1 hour home, so I grabbed something cheap but still, supposedly, reasonably rated. The front desk area was like they were booking criminals. The room smelled like sweat, there were dead spiders in the tub, the toilet had some dark residue. I was afraid to touch anything. I put down towels on the bed I was afraid of bedbugs. I stayed because it was late. But you will question your life choices if you ever find yoursel... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The room smelled and got changed to another and the door wouldn’t open! Over all omg :(
Business response:
Elizabeth, thank you for sharing your feedback. We are pleased to know that our staff resolved the issue by accommodating you to another suite as you were not satisfied with your previous room. However, we are sorry that the inconvenience you encountered in your second room. Your comments with regards to the door latch have been also discussed with our maintenance team to look at the issue and fix the problem immediately. Thanks again, and please consider staying with us again. Sincerely, Hotel Management
.Only one time house keeping / week .Broken hair dryer .Broken buthtub stopper .cheep morning ...
Business response:
May, thank you for being our guest. We apologize for the inconvenience you had during your stay. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent with their efforts so that our future guests never experience this problem. Thanks again, and we hope to see you soon so that we can make it up to you. Sincerely, Hotel Management
サービスが悪い 3泊したが、ベッドメイキング、タオル交換、掃除、石鹸・シャンプーの追加等一度も無かった。 洗面の排水口の蓋が壊れていたため、 水が溜まって流れにくい。 朝食は マフィンとインスタントオートミールだけ。コーヒーはぬるい。税込一泊2万円払って サービス0なので、次は無いです。
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Refrigerator was very noisy and couldn't sleep well. Bathtub shower head was whistling and noisy and very disturbing. Drainage was not properly going but when complained somebody fixed that one. There were no plates, spoons, folks, or glasses in the kitchen.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the issues you experienced during your stay. This is certainly not acceptable and will be working with our maintenance team to ensure it does not happen again. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We are really sorry for your experience and hope you will consider giving us another opportunity so that we c... read more
a/c too loud-breakfast --kitchen no pots-plates-utencils- nothing- door didn't lock when you left--WILL NOT STAY THERE AGAIN
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Stay away!! This hotel is atrocious. When stepped into the elevator I was greeted with the lovely stench of pot. After getting to my floor, I was greeted by a hall full of heaping garbage bags at every door. My room was musty smelling. I had the fortune of being woken up by a "neighbour" at 4:00am - she apparently thought it was ok to be obnoxiously loud on her phone call while the rest of us suffered.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,985 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.