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Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it is bare bones and dirty. No carpet in the rooms?
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Unhappy The laminate floor in the kitchen in room 311 was uneven. There was a toothpaste stain on a bath towel from previous customer. The pillows are flat. There was urine in the toilet when we checked into our room. The toilet water runs and makes noises at night. The WiFi is slow. Very unhappy and will not stay at this hotel again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Weida, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room appeared to be clean but blankets were dirty and stained. There were ants in the bathroom and they were not able to send anyone to clean them.
Business response:
We and want to apologize for our team's less than satisfactory response to your service requests and for the cleanliness issues you encountered in your room. Rest assured that we take these reviews seriously. Your comments have been shared with the appropriate departments and team members to address these issues so that they do not happen again. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Eh.... Room was clean but not very inviting. Kitchen had no supplies. Hard wood floors were hard to get used to in the cold weather. You can't control the temperature from the room even though the unit is there and has control knobs. We kept going from freezing cold to sweating from the heat. We only saw the staff at the front desk when we checked in. Every other time we walked in and out, no one was there. Pretty no frill hotel. But very expensive for what you get.
Business response:
Nilufar, please accept my sincerest apologies for the maintenance and service issues you encountered while here. We have shared your concerns with the maintenance and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Made a reservation through Hotels.com a few days in advance. I got to the hotel at approximately 11:00pm local time. Upon arrival I was told the hotel was completely booked and that I would have to go to another Extended Stay about 10 miles away. Horrible experience, I left and booked at the Marriott next door!
Business response:
Thank you for reviewing us. We are sorry for the reservation issue you experienced and regret the inconvenience it caused. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Cheap hotel Well it was really loud and I kept on getting woken by other guests. Also the TV didn’t work for two of my days
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We have shared your concern regarding the TV with our maintenance team to ensure a quick review. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Atenção no item café da manhã Ótimo hotel, gostei muito, porém me senti enganado no item café da manhã. No hotel havia apenas a jarra de café, com bolinho e barrinha de cereal. Entendo que exista diferença de culturas, porém como a reserva foi apresentada em português e dizia "café da manhã incluso", nos leva a entender algo muito diferente do apresentado.
Business response:
Denis, thank you for taking the time to share your review of Extended Stay America. We are glad to read you had a great stay with us, but we are sorry our breakfast offerings were not to your expectations. We have taken a note of your feedback and have discussed it with our Brand Leaders to consider while planning the menu in the future. We hope the positive aspects of your visit will bring you back for a much better experience. Sincerely, Hotel Management
Ok room, but they charged me for 2 nights and I was only staying one. Incurred overdraft fees because of this. Will NEVER stay here again.
Business response:
Brian, we are sorry for the problems you experienced during your stay with us and regret the inconvenience it caused. Please feel free to reach out to our front-desk team for any further assistance, as they would be happy to help. We hope you will choose us again so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,985 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.