Extended Stay America - Fremont - Newark

Business response:

Dear Caitlin, Thank you for your feedback! We're glad to hear you enjoyed a smooth check-in and found your room at Extended Stay America clean, spacious, and quiet. We appreciate your kind words and look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered regarding room cleanliness and the pest problem. Your concerns are taken seriously, and we will address them with our housekeeping team to ensure such incidents do not occur in the future. We understand how important a clean and comfortable environment is for our guests, and we regret that we fell short during your stay. We appreciate your feedback, as it is essential for our continuous improvement, and we hope to... read more

Business response:

Dear Phalgunee, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide a comfortable and pleasant stay, and we regret that we fell short in this instance. We’ll be reviewing your concerns with our team to ensure we make improvements where needed. We appreciate your input and hope you’ll give us another opportunity to provide a better experience. We look forward to welcoming you back in the future.Sincerely,Hotel Management