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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs, dog hair, dusts and filth which would have surprised health inspections. This property should be off Expedia unless you need bad reputation.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
This is my first time to stay in Extended Stay America when checked in noon time. the gentle was very nice and friendly. I stepped in the room. I saw a small cockroach that was bad experience. my kids were sock and didnt have to stay the room. then front desk called and told me that we made noise when I just came back from the conference to hotel by 1030pm. I dont know how did we make a noise. the front desk lady didnt apologized and was quick and hang up the phone. that is really bad express and I will never stay in this un... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Grade F Dirty bathroom and room. Nasty would be an understatement
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The hallways and elevator smelled like marijuana! The room looks like it needs an update, the pillows were old, the room was stuffy and not really clean. My husband and daughter came home with bug bites. I was really disappointed.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
HORRIBLE HOTEL - STAY AWAY Very disappointed with this hotel. The room was filthy, hair on the sheets and roaches! Also the hall reeked of marijuana. Will never stay here again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Clock didn't work in room Frigerator hummed Bathroom light buzzed Never got my room cleaned Bugs in the bathtub Room 410
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We value your feedback and will use it to ensure we are more consistent with our service levels. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will consider giving us another chance to make it up to... read more
RUDE FRONT DESK DID NOT WANT TO CHECK US IN! We did not stay in the hotel and was charged the 1 night. The front desk receptionist was RUDE and could not communicate well. She was shouting and actually said she will not check us in. VERY DISAPPOINTED at the POOR CUSTOMER SERVICE!! Will NOT RECOMMEND at all!! HORRIBLE experience for travelers checking in late, using 3rd party booking as front desk cannot communicate policies and procedures well. The poor attitude made us decide not to stay in the hotel and eat up the charge e... read more
Business response:
Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we sincerely apologize for this. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing with the hospitality you deserve. Sincerely, Hotel Management
terrible experience terrible. they gave away my reservation to someone else ... the receptionist couldn't do anything so i call the manager/owner who was offsite wouldn't even take my call .. hangup on me .. would never stay at this hotel in future
Business response:
We're terribly sorry for our shortcomings at the front desk during your visit and regret that we did not appropriately correct the situation. We have discussed your comments with our team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Charged for the room I didn’t get to stay for the first night although I informed the hotel staff of my flight cancellation well in advance. They didn’t give me the room for the second night when I arrived the next day with the payment already made in advance, but they haven’t refund the room charge yet after 5 days. I got tottally ripped off!
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future.... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,931 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.