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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dripping bathroom sink and bathtub. Called the lobby they sent the guy to fix it who broke it so we had to wait one more day and brush teeth/wash hands in the bath tub. changed the sink faucet the next day but not the bathtub saying they didn't order the new hardware and "dripping was not that bad" C'mon it's California, there is a draught condition and it's not good for the environment if the water keeps leaking, it may not look like but that's gallons and gallons of waste. I was there for 4 days it never stopped dripping. ... read more
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the difficulties you experienced while you were here and for not resolving the issue to your satisfaction. We have discussed your concerns with the appropriate teams, and we’re working with them to improve our service and facilities. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Pick another hotel This is the worst hotel we have stayed at in for many years. The service was not good they didn't do anything they said they were going to there was no internet for 3 days the utensils they gave us we had to wait two and a half hours for and then we had to go get them the door into the room was damaged the man said he would come and take a picture of it and make sure it got fixed he never did we were given a slight discount after complaining but certainly not enough to makeup for the rotten stay for two da... read more
Business response:
Paula, thank you for evaluating your stay with us. Please accept our apologies for the maintenance and service issues you experienced while you were here. Please be assured that we have shared your feedback with the concerned teams in order to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Charles, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It took 45 minutes to check in, lobby attendant was not available. Rooms DO NOT have kitchen supplies as promoted. The couch was broken. Limited supplies in toiletry. And dirty kitchen. Manager is very irresponsible to any communication. WOULD NOT recommend. No customer service at all!
Business response:
Yessy, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
The property looks fine outside, images on the website are no bad. The first step into the hotel, stinky. the room is in very poor condition, the phone is dirty, spider web on the window. burn marks on the table, frig is very loud..etc. The only reason I booked this hotel because it is in my company policy spending budget ($150). I wish this hotel does not exist in the area and forced me to book another hotel in the area for $2xx, I would not have such a bad stay.
Business response:
We appreciate you taking the time to post a review. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. Your feedback has been shared with the housekeeping team, and we will be more diligent with our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Worst hotel stay ever We were given a room that was already occupied. Then they charged us twice. And the “breakfast” is a joke.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Avoid... cheap and for a good reason. Dirty room on check in, a/c not working. No one at front desk when I arrived. Dirty hallways, garbage stacking up visibly, rooms cheaply done. Forget breakfast. Don't stay here - ever.
Business response:
Lisa, thank you for being our guest. We are sorry for the service and cleanliness issue you experienced during your stay and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent with their work so that our future guests never encounter the same issue. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst hotel ever Horrible everything.
Business response:
Desire, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,930 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.