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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place should be called the roach motel. Dirty towels, no plastic or paper cups. No door on closet. Dirty, nasty hall and elevators. Sink and toilet was was dirty. Bugs in the room.
Business response:
Lucy, thank you for evaluating your stay with us. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the concerned teams, and we're working with them to fix all the issues you mentioned.We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel ... read more
When l came in there was beer cans in the hallway. To make it worse When I was taking a shower there was a Dog flea in the bathroom. Pretty disgusting
Business response:
Elton,thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Stay somewhere else. Good grief, this place is LOW END.
Business response:
Richard, It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel service was horrible book a room for 5 nights, did not finish my stay due to the smell of cigarettes on a non smoking room also found the smock detector cover with a plastic bag reporter multiple times NO action was taken from customer service.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience. We apologize that your non-smoking room had a smoke odor. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Additionally, we apologize for the maintenance issue in your room. Our goal is t... read more
Hurrible place, bad service, smells.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Thumbs down It was pretty awful... Dogs swimming in the pool.. The first room smelled like roach spray, the second room kept having problems with the keycard.. It was an awful stay.
Business response:
We appreciate you taking the time to post a review. We are sorry for the cleanliness and service issues that inconvenienced you and led to a less than favorable impression of our hotel and our staff. We have reviewed your comments and are committed to being more diligent so these issues do not arise for other guests. We apologize for disappointing you and hope you will consider giving us another chance on your next visit to our city. Sincerely, Hotel Management
Roach Roach crawled out of the toaster. Front desk staff acted like it happens every day. Loud refrigerator really interferes with sleep.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.