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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a bad experience starting with checking in. They only take credit cards, So I could only pay for one night, it cost me twice the price for the room, the room had one queen bed and one sofa bed, the sofa bed was not maid up so I had to go to front desk to get someone to make the bed, that was a joke, they gave me sheets and blankets for a king bed to put on a full, the sofa bed was so uneven you could not sleep on it, the staff was not very helpful at all, did not care about you at all, I will never say there again eve... read more
Business response:
Rick, we apologize for not meeting your expectations and for the poor service you experienced from our staff. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
I booked a non smoking room and when i entered the room its smelled cigarettes and bad breath. The towels and bed sheets also smelled like smoke. The room smelled so bad i ended up sleeping in my car.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Nothing Good Breakfast area was dirty. Hotel staff only responded to refill supplies when asked to. Bed comforter had black marks on it. Carpet had red stains like lipstick on it. Other than that the bed was comfortable.
Business response:
Marty, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Found quite a bit of hair laying around. TV was not appropriately functional, took a few seconds for every channel change and would lose signal often. When requesting plates and silverware, they didn't have enough to provide all I needed, due to being busy. They also don't provide housecleaning besides weekly or $10/day. If this was my only choice for my next trip to Fremont, I would book it but would be disappointed. Staff was friendly.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you both with a better experience on a future stay. Sincerely, Hotel Management
Very unhappy dirty stained pillows bugs in bath tu
Business response:
Darryo, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Disaster! Upon entering the lobby we we're greeted by a large cardboard box standing about 8 feet tall. Arriving in the room we found a broken toilet seat. We were told that a seat had been ordered. We later found that the microwave was filthy. The AC was very noisy and the refrigerator made a noise that sounded as though someone was breaking in. We called the front desk and they said that someone would be right up. Called a second time again with no results. The worst experience ever. Upon checking out we met a young man wh... read more
Business response:
Edmond, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
No any service at all! The room is terrible Hotel facilities not working
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,931 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.