This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Huge disappointment Booked a queen studio with pull out sofabed for my 11 year old son. Mattress had one huge stain on one side and several on other side. Staff said nothing they could do as fully booked and no replacement available. My bedsheets were also stained and took almost 2 hours to be changed. My son had to stay with family as he couldn't sleep with me. I had to bleach wipe whole room. Shower head broken and hairdryer didn't work. Large bags of garbage sat at 3rd floor elevator for 2 days and inside of elevator was ... read more
Business response:
Deborah, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel... read more
The hotel staff was very rude to me after I asked them why didn’t my room get cleaned. She told me that we don’t clean the rooms daily. So I asked her why are we paying for the room if we don’t get daily cleaning and she gave me her general manager number to contact and a host of towels and sheets asking me to put them on myself. I rate this hotel 1 out of ten very bad experience.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal ... read more
Dropped bags off at lobby with desk help at 9 am before heading to theme park. He locked our 6 bags in the boiler room for us for the day. When we returned to the hotel at 10 pm, we were told our Rez was cancelled and we didn’t have a room. I explained to her that I had a husband and 3 kids sleeping the car outside. She apologized. She said she could give me a room with a king bed but that was the only room they had for me. I paid for a king bed and pull out sofa bed. Long story short, we left there livid that our room would... read more
Business response:
Rebecca, we apologize we were unable to accommodate you this time. This is definitely unusual, and we are looking into this matter to see where we went wrong with your reservation. We want all of our guest to leave us satisfied so please contact us as we would like to take this talk ahead and assist you to your satisfaction. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Bad hotel Booked a king suite and we I got there they sold out f the room I book then offered a queen suite at a higher rate. Once I got to the room The stunk like some bad body odor and the pillows and bedding smelled the same as the room.Then there was hair in the bedding and sink in the restroom. Will never stay there again
Business response:
Gregory, thank you for your feedback. We are sorry we were unable to accommodate you in the room of your choice and for the cleanliness issues you encountered. On your next visit, we will try our best to allocate you a suite which best meet your needs. Also, your comments have been shared with our housekeeping team, and we will be more diligent moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Angry traveler They canceled our reservation without letting us know. Everywhere was booked. We had to drive to another city to find accommodation. Why was our reservation canceled.
Business response:
Dina, we are terribly sorry about the issue you experienced with your reservation and that our team missed communicating the same to you. Your comments have been discussed with our associates, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The exterior of the propery had trash, broken bottles around common area. Numerous stray cats roaming around. Hotel room was exceptionally clean, but one stove burner didn't work and a lamp didn't work. Overall I would not choose to stay here again.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I don’t usually write bad reviews but I fell I need to today. I went to check in at 3:45 and our room wasn’t ready(after waiting in a line for 15 minutes). Couldn’t wait due to a baseball game so desk clerk told me she would have room ready when we got back. Upon return I was informed that our room with 2 beds was given away and all they had was single bed with a pullout. The pull out was springs with a cover and we had to share the one bed. This is only one of the many things that were unacceptable such as NO breakfast as a... read more
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
The staff other than the manager were fine. The room was comfortable. The manager is unfriendly, a liar and overcharged us. I would never stay there again. He accused us of not registering our dog, fined us for them not charging us the first 2 weeks and lied saying he never said he was fining us. He had told my husband that a few minutes before I came to the front desk to ask him what the heck he was talking about. My dog was with me when I registered and the staff told me the charges, The maximum charge for a stay according... read more
Business response:
Cheryl, we are extremely sorry for the difficulties you had during your stay. We want all our guest to have a pleasant and stress-free stay, and what you experienced does not meet our standards either. We are reviewing this incident with our team members to ensure we handle such situations better going forward. Meanwhile, please get in touch with us so we can review the charges and do the necessary corrections. We look forward to hearing from you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,931 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.