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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t usually write bad reviews but I fell I need to today. I went to check in at 3:45 and our room wasn’t ready(after waiting in a line for 15 minutes). Couldn’t wait due to a baseball game so desk clerk told me she would have room ready when we got back. Upon return I was informed that our room with 2 beds was given away and all they had was single bed with a pullout. The pull out was springs with a cover and we had to share the one bed. This is only one of the many things that were unacceptable such as NO breakfast as a... read more
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
The staff other than the manager were fine. The room was comfortable. The manager is unfriendly, a liar and overcharged us. I would never stay there again. He accused us of not registering our dog, fined us for them not charging us the first 2 weeks and lied saying he never said he was fining us. He had told my husband that a few minutes before I came to the front desk to ask him what the heck he was talking about. My dog was with me when I registered and the staff told me the charges, The maximum charge for a stay according... read more
Business response:
Cheryl, we are extremely sorry for the difficulties you had during your stay. We want all our guest to have a pleasant and stress-free stay, and what you experienced does not meet our standards either. We are reviewing this incident with our team members to ensure we handle such situations better going forward. Meanwhile, please get in touch with us so we can review the charges and do the necessary corrections. We look forward to hearing from you soon. Sincerely, Hotel Management
Dirty and horrible service The staff working at the front desk (a trainee) was talking to his colleague the whole time that was unrelated to work. Very slow and did not give me any information on where the room is, wifi information, breakfast or as a matter a fact anything in general. The room had three small cockroaches crawling in the kitchen as soon as I walked in. I spotted several more later in the day. The toilet seat was uncleaned and had urine on it.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Was not a good experience. Had issues checking in and the room was not comfortable. Really don’t think I will ever stay there again
Business response:
Thank you for being our guest. We are sorry for the issues you experienced at the time of check-in and that you were unhappy with your room. We wish we would have known about the problem as we would have tried our best to make sure you are comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I had that worse experience ever in a hotel stay. I rent a room with 2 double beds and when I arrived at the hotel from airport the lady from the desk book me in I sign and got the key an told me that I was upgraded to a de lux room with a queen bed and a sofa and they don’t have any room with 2 beds and if I don’t like , good luck to me. They promise me that for second night maybe they will have a room. The room was dirty, the couch has rice on the folded mattress. I couldn’t sleep all night and nex day a ask for a room wit... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Jeffrey, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.