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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I should have went with my gut feeling... Entry door out of alignment and did not lock properly, Room smelled like smoke, TV did not work & Tech support could not fix it, room was on 3rd floor & elevator did not work need I say more?
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Questionable Cleanliness Checked in late in the evening and found garbage cans still had trash from previous occupant. Maybe the sheets were fresh???? I hope. The toilet struggled to flush and after reporting it to the front desk the next morning, there was no repair made by that evening.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Very low value for the money. The room that we got at first was not ready. Dirty dishes in the kitchen sink and food in the refrigerator. The lift did not work in that building. After complaining we got a different room but it was not very clean. The bathroom must have had some issues in the past that were not fixed professionaly. The staff did not make a very interested impression.
Business response:
Thomas, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
No elevator Our experience stunk because we were booked in a hotel room on the third floor of a building with no elevator. We are handicapped and we were not told at check in about the elevator being out. We asked the next day if the elevator would be fixed or if we could switch to a room on the first floor and had nothing. They never attempted to contact another hotel for availability
Business response:
James, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ho... read more
Filthy hotel Filthy hotel. Service is terrible. After looking at other reviews on Yelp, others had similar experiences and worse. Booked for five days but had to check out after one night due to conditions. My curling iron was stolen.
Business response:
The security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. If we may be of any further assistance to you please don't hesitate to get in touch with our general manager directly. Hotel Management
BE ON TIME - or else! We arrived an hour late and both of our reserved rooms had been given to other travelers. Instead of two doubles - we got a double and a miserable pullout sofa bed. Then it took HOURS and multiple trips to the front desk to get a sheet and pillow - and finally a blanket. Kitchen items were even more difficult to come by. Worst night of our road trip.
Business response:
We sincerely apologize for the reservation issue you encountered at the time of check-in and regret the inconvenience caused due to the hotel policies. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Cheap and after staying here I know why! This property is very old and outdated. In addition, the cleanliness of my room was not good. I also treavelled with two of my clients who were from Germany and they said the same about their rooms. This hotel needs some dramatic updating.’o would NOT recommend this hotel.
Business response:
Thank you for being our guest. We apologize that our facility felt short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,931 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.