Extended Stay America - Fremont - Newark

Business response:

Gabriella, thank you for taking the time to review our hotel. We hope you will accept our apologies. We regret not meeting your expectations with the decor of our lobby and that we were not able to accommodate you in the room of your choice. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration and are genuinely sorry to disappoint you. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you ... read more

Business response:

Enrique, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our immaculate accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Karmjit, thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Marthia, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management