Extended Stay America - Fremont - Newark

Business response:

Emily, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you had a pleasant stay overall and that we were able to meet most of your expectations at a great price. However, we apologize for the unpleasant encounter you had with one of our associates. We will address this with the appropriate individuals and take the necessary steps to elevate our service levels. Thank you for taking the time to write this review, and we hope to welcome you again soon. Sincerely, Hotel Manag... read more

Business response:

Gabriella, thank you for taking the time to review our hotel. We hope you will accept our apologies. We regret not meeting your expectations with the decor of our lobby and that we were not able to accommodate you in the room of your choice. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration and are genuinely sorry to disappoint you. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you ... read more

Business response:

Enrique, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our immaculate accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management