Extended Stay America - Fremont - Newark

Business response:

Thank you for your review. Although you had an overall pleasant stay with us, we are sorry for the inconvenience you had. Kindly note, safety and security of our guests is our first priority. Also, we have asked our maintenance team to fix the door lock. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Sandra, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Stephen, thank you for your review. Although you liked your refreshing suite, we are sorry for the issues you encountered with the television remote and we were unable to resolve it to your satisfaction. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Heather, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Daniela, thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you had a great time with us and that you were impressed with our courteous associates and hotel amenities. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Kevin, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Danorman, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management