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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was great but not worth the price.
Business response:
Dear Dana, thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Room was nice--limited storage for a long stay. Normal amenities such as hair dryer, coffee maker, had to be requested from the front desk after check-in. In-room thermostat had been disabled. Caters to those with pets, which made it problematic when pets were not able to be fully controlled. Two separate, large buildings separated those in the adjoining building from the lobby. Very poor breakfast offerings.
Business response:
Dear Charles, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Great place everyone was very friendly
Rooms were not cleaned properly, dishes were not provided
Business response:
Dear Ashwini, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. Also, our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share infor... read more
Room was large and clean! Staff was wonderful. Only set back was all the smells from other rooms. Cooking smells traveled thru the vents in the bathroom
Business response:
Dear Jessica, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,920 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.