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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are totally remodeled which are nice but the room floors are absolutely dirty as if they are not sweeped or mopped ....also no bathroom towels i had to walk down the hallway to ask a housekeeper
Business response:
Mark, thank you for returning back to Extended Stay America. We are glad you had a pleasant stay and that you were impressed with our accommodations. However, we are sorry for the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts going forward. We hope you will visit us again in the future for a perfect stay. Sincerely, Hotel Management
The room was very nice as they just remodeled it. But I was a bit annoyed with the smell of the new paint.
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your refreshing accommodations. However, we regret the inconvenience you experienced due to the odor in your room. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
ok for a night I guess The hotel is under construction. The elevator was also under construction.Not the best of conditions to be staying.
Business response:
Thank you for choosing to stay with us. We are sorry for the inconvenience you experienced due to our ongoing renovations. We would love for you to experience our updated look and hope you will come back and see us. Sincerely, Hotel Management
Service was great very attentive and they help me when I needed
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management
I understand that it was under renovation, that’s fine. But the room wasn’t cleaned properly. In the bathroom there were still dirty rags, so we decided to just shower once we got home. We stayed in NYE to not drive home with potential drunk drivers on the road. There were a group of people partying outside, which is fine, except they left broken bottles near the stairwell, some cars, and someone also urinated by the stairwell door, so you had to choose between stepping in glass or pee. The beds were super uncomfortable. Thi... read more
Business response:
Thank you for your recent stay. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention as your review highlights where we need to refocus our efforts. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a fut... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,942 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.