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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was at a different building. Parking space assigned fronting room number.
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
When I first went to check in, I was given a room that wasn't clean at all...bed not made, bottles and trash everywhere. I promptly went to the front desk and they gave me another room. The room smelled of curry and I stayed in it the first night thinking I could endure it, but I couldn't sleep. The morning of my second day, I told the front desk and they promptly gave me another room, this room was much better. Overall, the hotel was not in great condition and was kind of dirty. However, the front desk staff was the shining... read more
Business response:
Thank you for choosing to stay with us. We are sorry for the cleanliness issues you encountered in your rooms, but we are happy we were able to resolve it later. We will share your concerns regarding the rooms with our housekeeping department to ensure a better experience going forward. However, we are glad to know you liked the service provided by the front desk staff and will share your compliments with them. It was a pleasure having you as our guest, and we hope to serve you better in the future. Sincerely, Hotel Manageme... read more
Best hotel ever I just love this place..i feel so comftorable and the staff is awesome.. The manager RICARDO is the best very understanding and very smart..!! Alejandra and Ashley that work the front desk are awesome love those ladies..
Business response:
Christy, our gratitude for reviewing your stay at Extended Stay America. Making you happy makes us happy! We are glad that everything went well during your stay and that our associates made for a memorable experience. We will be sure to share your kind compliments with the staff you mentioned. Thank you again for the feedback. We look forward to your next visit. Sincerely, Hotel Management
Great manager and employees I love this hotel not only cus the kitchen every room has..and it alsp has the best employees manager RICARDO (Fremont,ca) ...
Business response:
Christy, thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-appointed room and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Für eine Nacht okay Das Bett war okay. Leider hatten Sie kein Kingsize Bett mehr, was wir gebucht hatten. Das Frühstück bestand aus Haferbrei und Fruchtriegeln. Kaffee war leer, wurde später aber wieder aufgefüllt. Wegen dem inkludierten Frühstück muss man also nicht hin.
Business response:
André, we appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback regarding the reservations issue and the breakfast has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Poor service...
Business response:
kristapher, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We are truly sorry and hope you will reconsider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,942 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.