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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was initially given a room in building B. The room had lots of crumbs on the floor and I woke up to cockroaches. Called front desk and was told I could move rooms but I was not offered any assistance with moving rooms. When I called I was told to pack my belonging and go back to building A front desk and they would find me another room. I was traveling alone with my one year old and this was not and easy task. I was upgraded to a bigger room in building A, that was nice. And the new room was much cleaner.
Business response:
Thank you for sharing your experience at our hotel. We're sorry for the cleanliness issues you had in your initial room and for the inconvenience you experienced due to it. However, we're happy the problem was resolved and that your rest of the stay was a pleasant one. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Tierra, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
Vladimir, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Staff and management is always very good and take care of all my needs
Business response:
We appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. It is good to know you were awed by our excellent hospitality and that you had a relaxing stay with us. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Disappointed Booked this room for 2 days in a city where I was having a medical procedure performed. Signs at entrance stating no smoking but cigarette butts everywhere at the entrance lawn area, glass in the entrance doors filthy, tile at entrance filthy. I required rest after the procedure and anesthesia but the hotel was having its fire alarm system tested so every 10 minutes the alarm would go off as they tested every single room. We paid $25 extra for our small dog we had to put him in the car because the alarm system w... read more
Business response:
Arlan, although we try to strive to deliver guests with an excellent stay, we apologize as we couldn’t deliver you a clean and comfortable stay. We sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent ser... read more
Convenient It was okay, cheap and close by to where we needed to go but we just needed somewhere to stay the night afterwards since it was a little far from our house. There was half a small bottle of wine left in our fridge from the previous guests but other than that it was okay. A lot of good restaurants and stores close by!
Business response:
Thank you for the review of your stay. It is nice to read you had an overall pleasant visit and liked our location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 4.2 star rating with 1,552 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.