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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In the pictures the rioms look nice but in person they are not. It smells bad inside and they are very dirty
Business response:
Dear Jorge, We are truly sorry to learn that the cleanliness and condition of your room did not meet expectations and that you noticed an unpleasant smell. We strive to present rooms that reflect the quality shown in our photos, and it is disappointing to know we fell short during your stay. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention and improvement. We value your input and appreciate your stay. We look forward to welcoming you back with a much-improved experience. Since... read more
Please dont be wooed by their amenties. There is no pool. Lacking continental breakfast. Never enough coffee cups or coffee made. You are made to feel like you are made for them instead of they are there for you.. they offered ro clean my room after 30 days on the day before I was leaving. I had numerous requests to clean my room. Nobody came. I had fruit flies abd nats all dying from STEM . The garbage was overflowing at the end of the hall. On a table you could request plates, pots, and pans to be delivered to your room. T... read more
Business response:
Dear Diana, We sincerely apologize for the numerous issues you experienced, including the lack of timely housekeeping, missing in-room amenities, limited breakfast options, and cleanliness concerns. Your experience does not reflect the standards we aim to provide, and we take your comments seriously. Please know that your feedback has been shared with our management and housekeeping teams to ensure immediate improvements. We value your input as it helps us enhance guest satisfaction, and we hope to have the opportunity to we... read more
Not as described No kitchen supplies in room. Pool closet because they can’t get a permit
Hotel was nice but no in room amenities. Coffee maker etc. 1st time I’ve ever went to a hotel like that. Iffy about going there again. Not even an ice machine
From the 1st day I started living here to the present, Ive had nothing but problems with them. When someone behind the desk asks you "what do you want" which is rude. I have requested maid service after 8 days to which I was informed they only change the linens on day 14. Its over 14 days and nobody but me has changed the sheets, vacumned or swept. When I asked for this service theyclaimed they would put me on their list the following day but the room was never cleaned by the hotel. On fact when I asked for them, the front d... read more
Hotel reeked of marijuana. Toilets wouldn’t flush and overall stay was not accommodating
The plan was to spend one night there. When we got inside our room immediately we noticed how run down the kitchen part was. It didnt matter to us because we weren't planning to use it anyways. As we were in the room we started to look around and noticed how the ceilings were dirty and around the window. My husband went to use the bathroom and when he was done, he noticed the floor was a little wet. We thought maybe the room had just been cleaned before we got in so didnt think nothing of it. After each of our family used th... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.