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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Minimal breakfast choice, the bed was not correctly installed, and the night shift staff had no training on how to register a client; my client had to wait for more than an hour for the supervisor at midnight to check in. Very disappointed.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the night shift check-in process and the delay your client faced. This is not the standard of service we aim to provide, and we are addressing this with additional staff training to prevent future occurrences. We also regret that the bed installation and limited breakfast options did not meet your expectations. Guest comfort and satisfaction are our priorities, and your comments have been shared with housekeeping and management teams. We hope to we... read more
I was not satisfied with my stay. The room was not clean, and I found cockroaches and other bugs. The bed was very old and noisy, and the sofa was also old and torn. Overall, the room needs better cleaning and maintenance. I hope the hotel can improve these issues for future guests.
Business response:
Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you encountered, including the pests, worn furniture, and overall condition of the room. This is far below the standards we strive to maintain, and we appreciate you bringing it to our attention. Our housekeeping and maintenance teams have been alerted to address these matters immediately to ensure future guests have a better experience. Your feedback is extremely valuable as we work to improve. We hope to have the opportunity to serve you again an... read more
Yes. They re pet friendly.
Business response:
Dear Guest, Thank you for your feedback. We’re glad you appreciated our pet-friendly policy and hope you and your furry companion had a comfortable stay. We look forward to welcoming you both again soon. Sincerely, Hotel Management
Front desk made me feel i was checking at the army. Dirty carpet, smell of weed, very unsafe
Business response:
Dear Amin, Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations. Our team always strives to provide a welcoming and professional experience, and your comments will be shared with them to ensure continued improvement. We also maintain regular housekeeping and safety measures to provide a comfortable environment for all our guests. Your observations are valuable and help us enhance our services. We hope you will consider giving us another op... read more
Trash around the property.
Business response:
Dear Stevie, Thank you for sharing your observations with us. We appreciate hearing from our guests, as it helps us understand how to best maintain a welcoming environment. Cleanliness and upkeep are important aspects of any stay, and your feedback highlights an area we take seriously. We value your input and will ensure it is considered in ongoing efforts to enhance the guest experience. We hope you might give us another opportunity in the future to provide a stay that reflects the quality and care every visitor deserves, w... read more
Rooms was dirty and in poor condition, property has defered maintainemce issues throuhout. Doors to hotel were left open because they were broke and the area has many transients wandering throughout the night. Some of the rooms are reserved for homeless residents and saw some drug use on premses
Business response:
Dear andrew, We sincerely apologize for the issues you encountered with room cleanliness, property maintenance, and security. Guest safety and comfort are our top priorities, and we regret that these standards were not fully met during your visit. We appreciate your input, as it helps us improve our services and overall guest experience. We hope to have the opportunity to provide a safer and more comfortable stay in the future. Sincerely, Hotel Management
Hopeless people right across the street. The front desk person was very, very, very rude. She talk but never listens, as soon as i spoke she talked over me. I was never able to tell her that someone was trying to get in my room, they finally left, but if they came back I was going to call the police. I questioned the room i was in, she told me 7 times, "thats what you paid for". Screaming she doesn't talk she screams. I told her let me talk,"no i know what you want" my husband is in the hospital there and will be for at leas... read more
Business response:
Dear Linda, We sincerely apologize for the issues you encountered with our front desk service and for any distress this caused during your stay, especially given your husband’s hospitalization. The safety, comfort, and respectful treatment of our guests are our highest priorities, and we regret that we fell short in this instance. Please be assured that your concerns have been shared with our management team to address this matter appropriately. We truly value your feedback and hope to have the opportunity to welcome you bac... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,971 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.