This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel to stay There was cockroaches in the room, all over. They got into the suitcases as well
Business response:
Dear Naga, We sincerely apologize on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can ... read more
We got a room with a kitchen & there were cockroaches scurrying around all over the walls & counters. The beds were supposed to be double, but they appeared much smaller. The hallways were dirty and the overall appearance of inside & outside was dirty & grimy. The woman working the front desk was very nice & accommodating. We did not stay. We asked for a refund & left. We had to call back the next day for the refund & the front desk person was again very nice & accommodating. We got the refund. I will not go back to Extended... read more
Business response:
Dear Molly, Providing a relaxed hotel experience to all the guests is always our motto. However, we are sorry for the issues you mentioned during your recent visit to our hotel. We will address this with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. On the positive side, it is nice to know you were impressed with the helpful staff. We are grateful for your comments and hope to welcome you again so we can offer you an e... read more
Deposit not refunded yet. Charged $100 deposit and $180 for the room. Was told will be reversed on checkout. 2 days later, still not returned.
Business response:
Dear Bala,Thank you for sharing your concern. Refund processing times can vary based on banking institutions, and we understand how frustrating delays can be. Deposits are typically released at checkout, but it may take a few business days for the funds to reflect in your account. Your patience is truly appreciated, and we look forward to welcoming you again soon.Sincerely,Hotel Management
I have a disability knee problem. They elevated been broke for three weeks. No one has fixed it so I have to move to where I can find the elevator instead of stepping up three flights of stairs.
Business response:
Dear Maryanna,Thank you for bringing this to our attention. Accessibility is essential, and it is truly regrettable that the elevator was out of service during your stay. Ensuring a comfortable experience for all guests is a priority, and any inconvenience caused is taken seriously. Your feedback has been noted, and efforts are made to address such concerns promptly. We appreciate your patience and hope for the opportunity to provide a more seamless stay in the future.Sincerely,Hotel Management
When we check in the place was nice, but it became scary when every hour someone was knocking on the door, screaming in the hallway, the washroom door has vomit in the wall...there was cockroach in the washroom sink as well...
Business response:
Dear Lourdes,Thank you for sharing your experience. We sincerely apologize for the disturbances and cleanliness issues you encountered. Guest comfort and safety are our top priorities, and we regret that your stay did not reflect our standards. Your concerns will be addressed with our team to ensure a more secure and well-maintained environment. We appreciate your feedback and hope for the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.