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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
*****Warning***** Found roaches in room 403 and spiders. Needs better up keep. The entry door to building B wouldn’t open then went around to the main entrance found the doors wide open what the purpose of having to use your card keys to get in if the doors are open to the property for anybody to get in. The Beds were neatly made and clean but the roaches over shadow any good comments of the unit or property. I have pictures of the roaches in my room if you would like me to send them to you. Will never stay here again or rec... read more
Business response:
Dear Jorge, We sincerely apologize for the issues you experienced during your stay, particularly the presence of pests and the security concerns with building access. We understand how upsetting this must have been and regret that it overshadowed the cleanliness of your room. Please know that we take these matters very seriously and have shared your comments with our management and housekeeping teams to address pest control and security procedures immediately. Your feedback is invaluable in helping us improve. We hope to hav... read more
Room smelled horrible, like cigarettes Also blinds with stains
Business response:
Dear Manolo, Thank you for sharing your feedback. We regret that your room did not meet the cleanliness and comfort standards we strive to provide. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We hope to have the opportunity to provide a more pleasant and refreshing stay in the future. Sincerely, Hotel Management
In the pictures the rioms look nice but in person they are not. It smells bad inside and they are very dirty
Business response:
Dear Jorge, We are truly sorry to learn that the cleanliness and condition of your room did not meet expectations and that you noticed an unpleasant smell. We strive to present rooms that reflect the quality shown in our photos, and it is disappointing to know we fell short during your stay. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention and improvement. We value your input and appreciate your stay. We look forward to welcoming you back with a much-improved experience. Since... read more
Please dont be wooed by their amenties. There is no pool. Lacking continental breakfast. Never enough coffee cups or coffee made. You are made to feel like you are made for them instead of they are there for you.. they offered ro clean my room after 30 days on the day before I was leaving. I had numerous requests to clean my room. Nobody came. I had fruit flies abd nats all dying from STEM . The garbage was overflowing at the end of the hall. On a table you could request plates, pots, and pans to be delivered to your room. T... read more
Business response:
Dear Diana, We sincerely apologize for the numerous issues you experienced, including the lack of timely housekeeping, missing in-room amenities, limited breakfast options, and cleanliness concerns. Your experience does not reflect the standards we aim to provide, and we take your comments seriously. Please know that your feedback has been shared with our management and housekeeping teams to ensure immediate improvements. We value your input as it helps us enhance guest satisfaction, and we hope to have the opportunity to we... read more
Not as described No kitchen supplies in room. Pool closet because they can’t get a permit
Hotel was nice but no in room amenities. Coffee maker etc. 1st time I’ve ever went to a hotel like that. Iffy about going there again. Not even an ice machine
From the 1st day I started living here to the present, Ive had nothing but problems with them. When someone behind the desk asks you "what do you want" which is rude. I have requested maid service after 8 days to which I was informed they only change the linens on day 14. Its over 14 days and nobody but me has changed the sheets, vacumned or swept. When I asked for this service theyclaimed they would put me on their list the following day but the room was never cleaned by the hotel. On fact when I asked for them, the front d... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,971 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.