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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast left @ 8:30am when it’s to be available until 9:30am Bed was not comfortable, red stains on pullout couch mattress Toilet backed up & we had to unplug it ourselves Bathroom sink backs up
The hotel was dirty.very dirty. This is the worst Expedia affiliated property that I am staying in. The only good thing amity this property was the staff. They were good and attended to me professionally and apologized for my concerns and unhappiness.
People in the halls in the middle of the night loud and echoing Big gap under the door letting in light. Who the heck serves Coffeemate anymore with coffee.
You get what you pay for. First our room has a strong foul stinky odor from Pets. All furniture was chewed on. Cushion from couch missing and bed lights and tv didnt work. And a neighbor kept blasting the entire vibratingninto our room. Best part, was checkingnoit and leaving. But theres a Starbucks across the street if you can get pass the homeless encampment
Business response:
Dear Charlene, Thank you for sharing your experience with us. We deeply regret that multiple issues marred your stay. These are not the standards we strive to uphold, and we sincerely apologize for the discomfort and inconvenience this has caused. We are currently conducting a thorough review of our housekeeping and maintenance protocols to ensure that all rooms are clean, functional, and welcoming. Your feedback about the furniture damage and odor is especially concerning, and we’re working with our team to address these is... read more
Roaches!! Left got a refund less than an hour. DID NOT STAY!!
Business response:
Dear Christine, We’re genuinely sorry to hear about your experience. The cleanliness of our property has always been our priority, and what you described does not reflect our standards. Your feedback has been shared with our team for immediate attention. We understand how disappointing this must have been, and we are glad that a refund was promptly issued. We hope you will give us the opportunity to provide you with the flawless stay you deserve on your next visit. Sincerely, Hotel Management
The room had spider webs, there were bed bugs on the sheets and the room was FULL OF DUST. I am still waiting for my refund.
Business response:
Dear Samuel, We appreciate your feedback and offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your visit. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We are committed to ensuring a better experience for your future visit. Sincerely, Hotel Management
It was noise smells bad
Business response:
Dear Maria, Thank you for sharing your experience with us. We sincerely regret that aspects of your stay did not meet your expectations, and we apologize for any inconvenience you may have encountered. Providing a comfortable and enjoyable environment for our guests is our top priority, and we take your feedback seriously. Your input is invaluable to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel ... read more
Dont stay here Roomm was dirty Refrigerator did not work thwy had no ice mechanic staff was not help full it smelled bad
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sincer... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.