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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet not flushing and management not willing to change to another room. Keep calling front desk but they always say rooms are all sold out
Business response:
Dear Guest, We sincerely apologize for the service and maintenance issues you encountered while with us. We appreciate your patience and are grateful for bringing these to our attention as we continually work to ensure our properties exceed the high standards our guests expect and deserve. We regret the inconvenience this time. We hope to have another opportunity to provide you with the flawless experience we are known for on your next visit to the area.Sincerely,Hotel Management
I still haven't gotten my deposit back after 10 days.
Business response:
Dear Talia,We sincerely apologize for the delay in returning your deposit. This is not the experience we aim to provide, and we understand your frustration. Thank you for bringing this to our attention, and we are grateful for your patience and consideration. Thank you again for choosing us. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely,Hotel Management
Worst Hotel to stay There was cockroaches in the room, all over. They got into the suitcases as well
Business response:
Dear Naga, We sincerely apologize on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can ... read more
We got a room with a kitchen & there were cockroaches scurrying around all over the walls & counters. The beds were supposed to be double, but they appeared much smaller. The hallways were dirty and the overall appearance of inside & outside was dirty & grimy. The woman working the front desk was very nice & accommodating. We did not stay. We asked for a refund & left. We had to call back the next day for the refund & the front desk person was again very nice & accommodating. We got the refund. I will not go back to Extended... read more
Business response:
Dear Molly, Providing a relaxed hotel experience to all the guests is always our motto. However, we are sorry for the issues you mentioned during your recent visit to our hotel. We will address this with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. On the positive side, it is nice to know you were impressed with the helpful staff. We are grateful for your comments and hope to welcome you again so we can offer you an e... read more
Deposit not refunded yet. Charged $100 deposit and $180 for the room. Was told will be reversed on checkout. 2 days later, still not returned.
Business response:
Dear Bala,Thank you for sharing your concern. Refund processing times can vary based on banking institutions, and we understand how frustrating delays can be. Deposits are typically released at checkout, but it may take a few business days for the funds to reflect in your account. Your patience is truly appreciated, and we look forward to welcoming you again soon.Sincerely,Hotel Management
I have a disability knee problem. They elevated been broke for three weeks. No one has fixed it so I have to move to where I can find the elevator instead of stepping up three flights of stairs.
Business response:
Dear Maryanna,Thank you for bringing this to our attention. Accessibility is essential, and it is truly regrettable that the elevator was out of service during your stay. Ensuring a comfortable experience for all guests is a priority, and any inconvenience caused is taken seriously. Your feedback has been noted, and efforts are made to address such concerns promptly. We appreciate your patience and hope for the opportunity to provide a more seamless stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,971 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.