This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel reeked of marijuana. Toilets wouldn’t flush and overall stay was not accommodating
The plan was to spend one night there. When we got inside our room immediately we noticed how run down the kitchen part was. It didnt matter to us because we weren't planning to use it anyways. As we were in the room we started to look around and noticed how the ceilings were dirty and around the window. My husband went to use the bathroom and when he was done, he noticed the floor was a little wet. We thought maybe the room had just been cleaned before we got in so didnt think nothing of it. After each of our family used th... read more
No breakfast left @ 8:30am when it’s to be available until 9:30am Bed was not comfortable, red stains on pullout couch mattress Toilet backed up & we had to unplug it ourselves Bathroom sink backs up
The hotel was dirty.very dirty. This is the worst Expedia affiliated property that I am staying in. The only good thing amity this property was the staff. They were good and attended to me professionally and apologized for my concerns and unhappiness.
People in the halls in the middle of the night loud and echoing Big gap under the door letting in light. Who the heck serves Coffeemate anymore with coffee.
You get what you pay for. First our room has a strong foul stinky odor from Pets. All furniture was chewed on. Cushion from couch missing and bed lights and tv didnt work. And a neighbor kept blasting the entire vibratingninto our room. Best part, was checkingnoit and leaving. But theres a Starbucks across the street if you can get pass the homeless encampment
Business response:
Dear Charlene, Thank you for sharing your experience with us. We deeply regret that multiple issues marred your stay. These are not the standards we strive to uphold, and we sincerely apologize for the discomfort and inconvenience this has caused. We are currently conducting a thorough review of our housekeeping and maintenance protocols to ensure that all rooms are clean, functional, and welcoming. Your feedback about the furniture damage and odor is especially concerning, and we’re working with our team to address these is... read more
Roaches!! Left got a refund less than an hour. DID NOT STAY!!
Business response:
Dear Christine, We’re genuinely sorry to hear about your experience. The cleanliness of our property has always been our priority, and what you described does not reflect our standards. Your feedback has been shared with our team for immediate attention. We understand how disappointing this must have been, and we are glad that a refund was promptly issued. We hope you will give us the opportunity to provide you with the flawless stay you deserve on your next visit. Sincerely, Hotel Management
The room had spider webs, there were bed bugs on the sheets and the room was FULL OF DUST. I am still waiting for my refund.
Business response:
Dear Samuel, We appreciate your feedback and offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your visit. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We are committed to ensuring a better experience for your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,971 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.