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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting. Dirty socks in my room when I came in. Hair on the kitchen counter.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
I booked this hotel for a family vacation, thinking it would be convenient with kids since it had a kitchen. Unfortunately, the experience was disappointing. The stove barely worked, there were roaches in the room, and housekeeping only comes every 14 days. After my toddler spilled muffins, I asked for help cleaning and was told they don’t provide brooms or mops either. This location seems to cater more to long-term residents than travelers. I would not recommend this property if you’re visiting from out of town.
Business response:
Dear Guest, Thank you for choosing us for your family vacation. We're sorry that we didn't meet your expectations. We apologize for the cleanliness and upkeep issues you encountered in your room and will address these issues with our housekeeping team to ensure a more comfortable stay for future guests, especially families who rely on our kitchen amenities. Further, we regret that you were not happy with our housekeeping service provided after 14 days. This is done to ensure the privacy of the guest. However, these services ... read more
One big reason to stay there was the kitchen. Most of the buttons on the microwave did not work so cooking was difficult. They were not able to replace it. Didn't offer a room with a functioning unit. The room looked like it hadn't been used in a long time and no touch up cleaning. The room was on the first floor and all the chatter in the hallways and reception area came through the door. The mouse that can out from under the kitchen sink was an unwelcome surprise.
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments are shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more
They opened the door to my room and let themselves in when my wife was using the bathroom and wouldn't leave. Saying I needed a light bulb.
Business response:
Dear Guest, We are genuinely sorry about your disappointing experience during your recent visit to our hotel. Providing exceptional customer service is a top priority for us; therefore, we deeply regret if there was any lapse in our service standards. We appreciate your feedback about your interaction with one of our associates, and we will certainly address this matter internally. Your remarks are invaluable to us, and we are committed to improving our services as we always strive to exceed our guests' expectations. We sinc... read more
Property lacks basic facility of drinking water while it can have gym not sure how this is justified. bathrooms were not neat staff manager wasnt very friendly and had rough tone in answering requests breakfast included is a trap there were only bars and only 1 cup coffee not even refills .and mostly out of food.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We're sorry to learn that aspects of your visit did not meet expectations. Ensuring a welcoming atmosphere and consistent service is important to us, and your comments are being carefully reviewed with the team. We regret any inconvenience you experienced and are working to enhance the overall guest experience. Your feedback is invaluable, and we hope for an opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
Manager in Charge at night was VERY RUDE/ATTITUDE issues !!
Business response:
Dear Guest, Thank you for bringing this to our attention. We're truly sorry to hear that your interaction did not reflect the level of courtesy and professionalism we aim to provide. Your experience is important to us, and we are taking steps to address the concerns raised. Feedback like yours helps guide our ongoing efforts to ensure every guest is treated with respect and care. We appreciate your honesty and the opportunity to improve.Sincerely,Hotel Management
I stayed here two nights each morning I woke up to roaches being in shower. Building B has a weird smell and it’s even worse once you enter your own room. Don’t expect a lot for the breakfast. Overall not a good play to stay
Business response:
Dear Daylen,We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Cleanliness and guest comfort are essential to us, and we deeply regret that your room did not meet these expectations. We have also taken note of your comment regarding the breakfast offerings, and we appreciate your understanding. Guest feedback is invaluable in helping us improve, and we will be addressing these concerns with our team. Providing a welcoming and well-maintained environment is our priority, and we hope ... read more
Toilet not flushing and management not willing to change to another room. Keep calling front desk but they always say rooms are all sold out
Business response:
Dear Guest, We sincerely apologize for the service and maintenance issues you encountered while with us. We appreciate your patience and are grateful for bringing these to our attention as we continually work to ensure our properties exceed the high standards our guests expect and deserve. We regret the inconvenience this time. We hope to have another opportunity to provide you with the flawless experience we are known for on your next visit to the area.Sincerely,Hotel Management
I still haven't gotten my deposit back after 10 days.
Business response:
Dear Talia,We sincerely apologize for the delay in returning your deposit. This is not the experience we aim to provide, and we understand your frustration. Thank you for bringing this to our attention, and we are grateful for your patience and consideration. Thank you again for choosing us. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.