Extended Stay America - Fremont - Warm Springs

Business response:

Thank you for taking the time to share your feedback. We are pleased you were overall happy with your stay, but we are sorry for the inconvenience you experienced in your room. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Carlos, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Erin, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Vijay, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Cheryl, we are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for the excellent rating, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are happy to know you were pleased with most of our services, but we are sorry your stay was not perfect. We encourage you to try us again on your next trip when in the area to enjoy a better experience. Sincerely, Hotel Management 

Business response:

Yihming, thank you for your review. We're sorry for your disappointment with our hotel policies and the inconvenience it caused. We hope you will accept our apologies and consider giving us another chance to give you the outstanding experience that we typically provide. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry you were not happy with the cleanliness of our hotel. We regret the inconvenience you had and have shared your concern with our housekeeping team to ensure a review of our procedures. Please visit us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management