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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived at the hotel room it was dusty and dirty, then the next morning we went to the Lobby, attention was poor and you guys need to be specific with the breakfast, is actually just Coffee! Worst hotel that I ever stayed.
Business response:
Dear Guest, We sincerely apologize for the dusty and dirty condition of your room upon arrival, as well as the poor attention you experienced at the lobby. This does not reflect the service standards we strive to uphold. We also regret the disappointment regarding our grab-and-go breakfast and we understand the need for clearer communication. Your comments have been shared with our housekeeping and front desk teams for improvement. We truly appreciate your feedback and hope to welcome you back for a far better experience. Si... read more
Room was dirty, smelled bad. No ice machine. I asked for accessible room and they gave me a different room.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations. We regret that the room assigned initially did not meet your accessibility needs and understand the inconvenience this caused. We also apologize for any cleanliness issues you encountered. Regarding the lack of an ice machine, we appreciate your suggestion and will review our amenities to better serve our guests. Your comments are valuable in helping us improve our services, and we hope to have the opportunity to provide you with a fully satisf... read more
Amenities to cook severely lacking. Not an option for someone wanting to cook; Airbnb better option.
Business response:
Dear Guest, We regret to hear that the in-room cooking amenities did not meet your expectations. We understand that some guests may require additional items. Your comments have been shared with our team so we can review our current kitchen setups and explore ways to better accommodate guests who prefer to cook during their stay. We appreciate your perspective and hope to provide an improved experience on your next visit. We look forward to welcoming you back. Sincerely Hotel Management
Room was dirty. Vending machine not working to get water. Smells like smoke in the hallways
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, including the room cleanliness, and the concerns in the hallways. This does not reflect the high standards we strive to maintain. Your concerns have been shared with our housekeeping and maintenance teams. We appreciate your patience and understanding as we work to improve our services. We value your feedback and hope to have the opportunity to provide you with a better experience next time. Sincerely, Hotel Management
Dirty room low maintenance
Business response:
Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. Providing a clean, well-maintained, and comfortable environment for our guests is always our top priority, and we regret that we fell short of your expectations. Your comments have been shared with our housekeeping and maintenance teams to prevent similar issues in the future. We truly value your input as it helps us improve our services and guest experience, and we hope you will give us another opportunity to serv... read more
My first time there, I stayed on the fourth floor! It was quite comfortable! I originally planned to stay a week this time, but the staff were awful. The blankets smelled of cooking fumes, and the room was filled with cooking fumes! I left after just two days!
Business response:
Dear Shuyu, Thank you for taking the time to share your experience. We’re glad to hear that you found your suite comfortable, as we always strive to provide a welcoming environment for our guests. We sincerely apologize for the inconveniences you encountered, including any issues with cooking fumes and the blankets. Your feedback has been shared with our housekeeping and maintenance teams to ensure that such concerns are addressed promptly. We appreciate your observations, as they help us improve. We hope you will consider g... read more
The beds were very uncomfortable. The room wasn’t what we expected.
Business response:
Dear Carina, We’re truly sorry to hear that your stay did not meet expectations, particularly regarding the bed comfort and room setup. Your comfort is very important to us, and we regret that we fell short in providing the relaxing experience you deserved. We will review your comments with our housekeeping and maintenance teams to ensure improvements are made. Your input helps us enhance our guest experience, and we appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back. Since... read more
Terrible
Business response:
Dear Abdul, We’re truly sorry to hear that your experience did not meet your expectations. Providing a comfortable and pleasant stay for all our guests is our top priority, and we regret that we fell short in your case. Your comments are very important to us. Please share your details of your concerns with our team to identify areas where we can improve. We sincerely apologize for any inconvenience you may have faced and appreciate your honesty. We hope you’ll consider giving us another opportunity to serve you better in the... read more
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,599 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.