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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else The place is old, you have to ask for shampoo, there’s no conditioner, the breakfast, is a handful of muffins and nutragrain bars set out and when they’re gone you’re screwed. Don’t even ask about the pillows they were terrible and the mattress was old and hard as a rock.
Walls were dirty, it’s not even free breakfast
Fine but not worth over $100 a night None of the outside doors unlocked, afternoon/evening staff was extremely rude and hard to deal with. Common areas of the hotel were fairly dirty.
Business response:
Dear Keith, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
The toilet was dirty when I entered the room. I had to go and purchase cleaning products because the toilet seat was nasty, and the toilet had fecal matter left in it from the previous guest. The bed was very uncomfortable, the springs in the bed could be felt while sleeping on the bed. Not a place I would recommend staying. I stay in many hotels on my work travels, and this one is not a place I would stay twice.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping and maintenance staff work hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. Please give us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The staff from front thesk is rude
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Unfortunate situations I had requested a 2 day stay but was only booked for one night and extended stay would not give me another night unless I rebooked with hotels .com . Also first room I was given reeked of pet urine
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry for the inconvenience you encountered regarding your reservation and the condition of your initial room. We sincerely apologize for the confusion with your booking and understand how frustrating it must have been. While third-party reservations can sometimes limit our flexibility, we always aim to assist our guests as best as possible, and we regret that we couldn’t accommodate your request more smoothly. Further, we have already shared your comments wit... read more
The rooms were dirty and smelling of pet fecal matter. The first room was of carpet flooring and reeked with pet fecal matter. I got rashes while staying at this place. The sheets and the towels were clean though. But the carpet (in my non-refundable stay) and the hardwood floor in the next continuous stay was dirty. There were pet pee stains below the bed. There were pet p00p around the hotel in the parking area. The muffins provided in the morning were old and filled with fungal matter - 5 out of the 6 times I tried.
Business response:
Dear Kingstone, We appreciate your feedback and sincerely apologize for the issues you encountered during yourstay. We deeply regret our accommodations and breakfast offerings did not meet your expectations. Your comfort and well-being are of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Maintaining the highest food safety standards and guest satisfaction is our top priority. Your input is invaluable, and we thank you for bringing these matters to our at... read more
I had my truck broken into on the property by someone the property had cameras but that didn’t make a difference also the next door person makes noise all night long
Business response:
Dear Edward, We are deeply troubled to learn about the break-in to your truck on our property. We understand the distress and violation this must have caused. We sincerely apologize for this incident and the lack of security that you experienced. Further, we are also very concerned about the ongoing noise from the neighboring room that disrupted your rest. Please feel free to reach out to us directly so we can discuss these matters further and address your concerns personally. We are committed to taking the necessary steps t... read more
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,580 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.