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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a bit older, had a funny smell, cell service was terrible (Verizon, not their fault). Breakfast is just a granola bar or muffin.
Business response:
Dear Michelle, Thank you for your feedback. We appreciate your understanding regarding the cell service, and we're sorry to hear about the smell you encountered. We will address that with our team. As for breakfast, we offer a grab-and-go option, but we’ll consider your input for future improvements. Your comments help us continue to improve, and we hope to provide a better experience on your next stay. We appreciate your stay and look forward to welcoming you back!Sincerely,Hotel Management
My experience was far from satisfactory. Here are the issues I encountered: No Breakfast: Despite booking a room that was supposed to include breakfast, there was no sign of it during my stay. Front desk mentioned everything out of stock. Even no coffee maker at room Poor Cleanliness: The room smelled like cigarette smoke, the shower was disgusting, and the bed sheets were stained. The towels were also in poor condition, and the overall cleanliness left much to be desired Toiletries: Shockingly, there were poor quality soap ... read more
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the multiple issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Booked here for a one night stay. Very very basic room, smells old. The reception staff were friendly and checkin was smooth. Room definitely needs some upgrades. Everything is old and has stained.
Business response:
Dear Guest, Thank you for choosing us. We aim to offer a satisfactory hotel experience, but we regret that you were disappointed with the issues and also that you felt the need to update our rooms. Your remarks are important and will be shared with the team concerned for any future upgrades. In the meantime, our housekeeping team is reviewing the room allotted. On the positive side, it is nice to know our attentive front desk was always available to help you and that you were pleased with our smooth check-in process. We hope... read more
Checked in and got into our hotel room which smelt like cigarettes. I informed the front desk and he told me there’s nothing they could do about it because the rooms were sold out and they don’t know how to prevent others from not smoking in the bathroom. He states the air ventilations in the bathrooms runs through the whole floor so that may be the reason why it smelt like cigarette. He could not change my room but gave me a can of air freshener. After drowning the room in air freshener the towels still smelt like cigarette... read more
Business response:
Dear Karissa, Thank you for choosing us. We apologize for not being happy with the room's smell and for the inconvenience caused. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition. Smoking is never allowed on the hotel premises, so we will address this as a priority. Our front desk team can always help you. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management
Did not get checked in
Business response:
Dear Fabio, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Rude receptionist who refused to look up my Hotel.com booking. Made me show it to her on my phone instead of using her computer. Told me reservations sometimes don’t go through, and I told her why don’t you look to see if it came through, instead made me show her my reservation on the app and never bothered to look anything up. Corridor smelled like chorizo and room smelled like pot smokers occupied it before me. Such a horrible hotel.
Business response:
Dear Luis, We're genuinely sorry for the difficulties you encountered during your stay. It's disheartening to read about the lack of assistance from our receptionist and the unpleasant odors you experienced. We understand this fell short of the level of service we aim to provide. Please be assured that we're addressing these issues with our team to ensure better communication and a more pleasant atmosphere for our guests. We sincerely apologize for the frustration you endured. We value your feedback, and we're committed to m... read more
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,580 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.