Extended Stay America - Fremont - Warm Springs

Business response:

Dear Edward, We sincerely apologize for the inconvenience you experienced with our laundromat facilities. We understand how frustrating it must have been. This is certainly not the standard we strive for, and we are taking immediate steps to address the issue and ensure our machines are thoroughly inspected and properly maintained. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.Sincerely,Hotel Management 

Business response:

Dear Rudy, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we take notes for future plans. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Stephen,We’re sorry that your stay didn’t fully meet your expectations, and we understand that everyone’s needs and preferences are different. We appreciate you giving us the opportunity to host you, even if it was just for one night. If there are specific areas you feel we could improve on, we would love to hear your thoughts, as we’re always striving to enhance our guests’ experiences. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Franc,Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the lack of amenities and the odor in your room. This does not reflect our standards, and we are addressing these issues with our team to ensure they are rectified. Your comfort is important to us, and we genuinely appreciate your insights as they help us improve our services. We hope you consider giving us another chance in the future, as we would love the opp... read more

Business response:

Dear Ashley, Thank you for your feedback. We apologize for the issues you encountered, including the condition of the parking lot, lack of ice, and dissatisfaction with our breakfast and facilities. We take your concerns seriously and will address these areas with our team to ensure improvements are made. Your experience does not reflect the standards we aim to uphold, and we appreciate you bringing this to our attention. We hope to welcome you back for a significantly improved stay in the future.Sincerely,Hotel Management