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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is a terrible smell The smell of the room was terrible. When I first entered the room the smell of bleach was overwhelming. I opened the window the tiny amount available and ran the fan on the HVAC unit to try and dilute the bleach smell. The bleach smell did go away and was replaced by a moldy wet dog dumpster smell. There is a problem with the HVAC condensate drain pan or a sewer vent broken in the wall or sewer trap not properly installed. Would never consider returning due to smell. Which is terrible geven everythi... read more
Stay somewhere else The place is old, you have to ask for shampoo, there’s no conditioner, the breakfast, is a handful of muffins and nutragrain bars set out and when they’re gone you’re screwed. Don’t even ask about the pillows they were terrible and the mattress was old and hard as a rock.
Walls were dirty, it’s not even free breakfast
Fine but not worth over $100 a night None of the outside doors unlocked, afternoon/evening staff was extremely rude and hard to deal with. Common areas of the hotel were fairly dirty.
Business response:
Dear Keith, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
The toilet was dirty when I entered the room. I had to go and purchase cleaning products because the toilet seat was nasty, and the toilet had fecal matter left in it from the previous guest. The bed was very uncomfortable, the springs in the bed could be felt while sleeping on the bed. Not a place I would recommend staying. I stay in many hotels on my work travels, and this one is not a place I would stay twice.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping and maintenance staff work hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. Please give us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,599 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.