This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The laundromat doesn’t work well my clothes that were brand new got dirty from a washing who had dirt and grease in it
Business response:
Dear Edward, We sincerely apologize for the inconvenience you experienced with our laundromat facilities. We understand how frustrating it must have been. This is certainly not the standard we strive for, and we are taking immediate steps to address the issue and ensure our machines are thoroughly inspected and properly maintained. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.Sincerely,Hotel Management
Honestly this place is outdated…it smells like 10 day old Chinese food in the hall way…but customer service is great…won’t come back here
Business response:
Dear Rudy, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we take notes for future plans. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
Stannade bara en natt och bytte hotell
Business response:
Dear Stephen,We’re sorry that your stay didn’t fully meet your expectations, and we understand that everyone’s needs and preferences are different. We appreciate you giving us the opportunity to host you, even if it was just for one night. If there are specific areas you feel we could improve on, we would love to hear your thoughts, as we’re always striving to enhance our guests’ experiences. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
No amenities in the room. Smelled like cigarettes. Will not return
Business response:
Dear Franc,Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the lack of amenities and the odor in your room. This does not reflect our standards, and we are addressing these issues with our team to ensure they are rectified. Your comfort is important to us, and we genuinely appreciate your insights as they help us improve our services. We hope you consider giving us another chance in the future, as we would love the opp... read more
Multiple tagged vehicles in parking lot, no ice available on site, pathetic breakfast, run down facilities. Do not stay here.
Business response:
Dear Ashley, Thank you for your feedback. We apologize for the issues you encountered, including the condition of the parking lot, lack of ice, and dissatisfaction with our breakfast and facilities. We take your concerns seriously and will address these areas with our team to ensure improvements are made. Your experience does not reflect the standards we aim to uphold, and we appreciate you bringing this to our attention. We hope to welcome you back for a significantly improved stay in the future.Sincerely,Hotel Management
It was a bit older, had a funny smell, cell service was terrible (Verizon, not their fault). Breakfast is just a granola bar or muffin.
Business response:
Dear Michelle, Thank you for your feedback. We appreciate your understanding regarding the cell service, and we're sorry to hear about the smell you encountered. We will address that with our team. As for breakfast, we offer a grab-and-go option, but we’ll consider your input for future improvements. Your comments help us continue to improve, and we hope to provide a better experience on your next stay. We appreciate your stay and look forward to welcoming you back!Sincerely,Hotel Management
My experience was far from satisfactory. Here are the issues I encountered: No Breakfast: Despite booking a room that was supposed to include breakfast, there was no sign of it during my stay. Front desk mentioned everything out of stock. Even no coffee maker at room Poor Cleanliness: The room smelled like cigarette smoke, the shower was disgusting, and the bed sheets were stained. The towels were also in poor condition, and the overall cleanliness left much to be desired Toiletries: Shockingly, there were poor quality soap ... read more
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the multiple issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,619 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.