Extended Stay America - Fremont - Warm Springs

JUSTIN 

on Expedia

5 years ago

Poor Customer Service and Cleanliness I have stayed at this Hotel many times. I have never been given any reason to rate this hotels customer service as anything other than good. But this trip ( stay) was horrible. 1st off I mistakenly booked a room which was handicapped accessible. Once I looked at the cleanliness of the room I wanted another room. The front desk clerk told me all rooms were booked and she Couldn't ( wouldnt) change my room. I had pre-paid for my room of course. I looked at my watch it was 3:25 pm ( 6 cars ... read more

Anonymous 

on Expedia

5 years ago

They wouldn't let me check in very short and cut throat front desk ... Rude and not helpful in the middle of a pandemic .. 

Ryan 

on Expedia

5 years ago

Some how they lost my reservation and Veronica was no help at all with makin a new one. The whole situation was very frustrating and I wouldn’t recommend it for anyone else 

Anonymous 

on Expedia

5 years ago

Dont stay here!! The staff is rude. This place makes motel 6 look classy. Tried to cancel my booking since they wouldnt accomodate us but couldnt. 

Anonymous 

on Expedia

5 years ago

Staff, I have been there several times but this time we did not have any consideration of any kind. Staff ws not that friendly, was on her cell phone.