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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk GSR very rude.
Business response:
Dear Ajay, Thank you for staying with us. Please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Even free I wouldn’t want to stay here. Check in was average, the room was a little dirty, stains on the bedding. Room SMELLED LIKE SMOKE!! A very strong smoke smell. Homeless people constantly. Keep vehicle and anything of value locked up tight. The staff doesn’t seem to care too much. They clean the rooms every two weeks supposedly.
Business response:
Dear Shaun, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience ... read more
Nobody at the front desk to check in. Rang bell for almost 15 minutes until a lady came to the front desk. Rooms need upgrade. Bathroom had mold. No hand sanitizer visible anywhere. Came back to front desk for towels. Called front desk multiple times and rang the bell multiple times simultaneously until a lady showed up to provide towels.
Business response:
Dear CRISTINA, we apologize for the issues you experienced during your recent stay with us. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
The breakfast is to-go and not a good one. They clean the rooms once every two weeks, not very hygienic.
Business response:
Dear Awashesh, thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we communicate our services and amenities durin... read more
I would never stay at this property again. It very badly needs a renovation. There were multiple stains on the carpet which are clearly from allowing pets in rooms. There was pet urine in the elevator which was not cleaned by staff even after notifying them. On my final day, I found a cockroach in my bathroom. I would never stay at this property again.
Business response:
Dear Ragini, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Bugs The room had roaches and potentially bed bugs. I was told I'd get a refund because of that so I could rebook elsewhere. Then I was told later that they had refused to actually refund me. I had a series of bites that I discovered after the first night on my torso that resembles bedbugs (3 in a row).
Business response:
James, thank you for the review of your stay with us. We are sorry for any inconvenience you had. The suite you had occupied had been thoroughly inspected, and there were no signs of any issues. Thus, when the third-party website got in touch with us for the refund based on your claim and the picture you had sent them, after the discussion with them it was declined. Your understanding in this matter is appreciated. Thank you once again for your patience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,580 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.