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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross Outside was so dirty. Need to be pressure washed. Cigarette buts all over the grounds. Elevator was discussing! Didn’t even want to get in it. We stay there two day then moved to a different hotel for 3 more.
Business response:
George, thank you for your comments. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered. We understand the importance of clean, comfortable stay while you are a home away from home, and regret this was not in your case. We have taken your comments seriously and have shared it with the housekeeping team so that we can improve our future guest experience ensuring this is not repeated. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will conside... read more
Did not get room service all 3 days I was there. Did not get clean sheets or nothing. I shouldn’t have to call to request new sheets they should be provided daily. Bathroom was also dirty, ceiling was the worst. It was really dirty and disgusting.
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee, and linen exchange is available at the front desk at any time and complimentary. Thank yo... read more
Do you not want to Called the hotel prior for late arrival. No one at the front desk. Lights off. No help from Hotels.com. Had to find another hotel after a long trip. Unprofessional and cannot see myself cooking through either again
Business response:
Raymond, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Full size bed they said queen size in the Website And comfortable pillows noisy outside from the Street and from the rooms and no breakfast the breakfast is pic of cake and coffee that’s it .
Business response:
Thank you for the feedback. We are sorry your sleep was disturbed by noise from nearby guests and the street. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We also regret the disappointment you had with our grab-and-go breakfast. We appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality... read more
Horrible customer service on site. Kitchens have no supplies, not even plastic cup in bathroom. Staff unwilling to furnish so much as a common plastic cup! Save some money and stay at Motel 6. Same class if hotel at less cost
Business response:
Laura, thank you for choosing to stay at our hotel. We are sorry your stay was not a pleasant one and regret the disappointment you had with our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we apologize for the poor service you received from our associates. We will share your feedback with the appropriate team to ensure it is not repeated with the futur... read more
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Business response:
Joe, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The good thing has cooking space bad thing you have to ask for each kitchen thin you need rather than offered to you at check in an the gap under door like a night light
Business response:
We regret your disappointment with our kitchenware policy. These items are kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite upon request. We value your constructive feedback will help us improve the experience of our future guests. Thank you for choosing our hotel, and we hope you will consider giving us another opportunity to serve you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,517 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.