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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stay there again . First of all they cancelled my reservation after informing the clerk that I would been arriving at 3-4 am and was told it was ok . They didn’t have a room for us at 0330 but I call them at 0700 and they have 3 rooms available . How’s that . TERRIBLE
All was well until I walked into the bathroom to see the shower head. Maybe it is leaking and spraying water everywhere? Either way, staff chose to wrap it with a washcloth and hair-tie. And a long hair was on the shower wall. Very surprised to be given a room in that condition considering the shower head could burst at any moment.
Business response:
Bridgette, thank you for sharing your observation with us. We are truly sorry for the problems you encountered in the shower. We are working with our maintenance team to ensure the problems with the showerhead is resolved immediately. We value your business and truly hope you will give us another chance to prove that we are committed to providing excellent accommodations. Sincerely, Hotel Management
This was a horrible hotel Dude, honestly this was the worst hotel ive ever stayed at. Like really. I do pest control and everytime i stay at ANY HOTEL i do a thorough inspection on beds and bathroom. Didnt notice any bugs, but during my inspection i did notice that the cleanliness of the areas around the head of the bed as sub par. Food debris and it looked like they didnt even sweep the area. Now our bathroom sink didnt drain, we called down to the front desk. The lady at the front desk told us to come down and get the plun... read more
Business response:
Joseph, thank you for being our guest. A well-maintained room sets the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback regarding your room is shared with our housekeeping and maintenance teams, and we are working closely with them to reiterate the importance of attention to detail to deliver a comfortable stay to each of our guests entering our doors. It was also disappointing to read your comments about the way our front desk team handled the situation, and we ensure your feedback wil... read more
Very dirty charged an extra fee for the double bed
Business response:
Thank you for your review. We apologize for your disappointment with our charges and for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Manag... read more
No room as booked available and no refund for the downgrade! E-mails are ignored by management. Really disappointing that house!
I found 2 bugs I don’t know what kind but they aren’t bed bugs. The pics on Expedia make it look lovely but it’s not. The beds are small we only got a couple of tv channels. Their “ continental breakfast “ was a joke. They had little blueberry muffins wrapped individually which were good, and a small granola type bars. Coffee. Tea. BUT very low stock and the muffins were gone very soon after their “ breakfast” opened. I asked if they had any and was told sorry they are gone. When I said it advertised continental breakfast sh... read more
Business response:
Eileen, thank you for being our guest. We apologize for the bugs you encountered and that our grab-and-go breakfast was not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We are also sorry for the inconvenience you experienced due to the shortage of our breakfast. We are reviewing this situation with our staff to ensur... read more
The air condition did not work. This was the worst Extended Stay I have ever visited and stayed at. The visit and stay was due to my niece who had been in the children’s hospital. Thought it would be perfect but it was not at all.
Business response:
Lorenza, thank you for your stay and for sharing your feedback. We're sorry your air conditioning unit kept you from having a peaceful sleep. We have alerted our engineering team so we can fix the problem going forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The room floors were filthy. The toilet smelled like urine because the seat was not cleaned underneath. The coffee tasted horrible like it was leftover from the day before, Definitely better options in the area
Business response:
Thank you for reviewing your stay. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We understand your frustration and regret the inconvenience caused. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,517 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.