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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very hot elevator There are quite a few concerns: very hot unventilated elevator during summer, bathroom door does not lock, unfriendly staff
Business response:
Zohir, thank you for taking the time to review our hotel. We were disheartened to read about the problem with the elevators and maintenance issues with the bathroom. We will share your concerns with the appropriate individuals. We also apologize for the unpleasant encounter with our staff. We will make sure our team is more welcoming and diligent going forward. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Rude staff. I booked double bed room for 2 of us & when checking in they charged me extra for 2nd person. Rooms are not clean. Found 2 cockroaches running inside the room Breakfast room was locked even after when posted opening time. I’m Never going back there
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please know our front desk staff is always available for any queries you have. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay... read more
Races People The people are races there they will let you book a room and pay for it then kick you out the next day if your black don’t get a room there they are very races
Business response:
Dear Jennifer, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The bed was really hard and the room smelled like piss
Business response:
We sincerely apologize for not meeting your expectations for a perfect stay. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
booked two rooms, only got one in pretty bad condition, shower curtain broken, tv cabinets broken.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue and the difficulties you experienced in the room you stayed in. Your feedback is discussed with appropriate teams with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
Fresno Extended Stay not for Family I have been to Multiple extended stay in multiple cities but this was by far the worst experience i ever had. 1) Room looks old 2) Bed sheet was having holes. 3) At night time there was a continuous noise of an insect like the same sound grasshopper makes. 4) People were smoking right outside their room. 5) In every Extended Stay morning breakfast i have seen fruits, coffee, snack bar , muffin. But over here only coffee and bar. I can go on and on
Business response:
Ashu, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Rooms are dirty and dated. No housekeeping. When I went to check in for the second time, after I Booked through Orbitz, I was told sorry but there are no rooms. It was already 10:30pm and I had to scramble to find another hotel.
Business response:
Thank you for returning back to us. We apologize we could not accommodate you this time. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is comp[letely understood, and we genuinely hope you will provide us another opportunity to serve you. Also, your feedback about the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hot... read more
None of the outlets in the room worked; except for the plug by the tv; the room was not very clean; killed a few bugs while there for 1 night.
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,517 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.