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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again We made a quick trip to Fresno for my daughters birthday. My son was originally going to stay with his sister over night (he is a teenager) but she decided to go out with her friends so he ended up coming back with us. I called to get a rollaway bed that they advertise and my husband was told that the manager "discontinued" the rentals of rollaway beds. I called back and asked the guy what he planned on doing for us since the rollaways are offered on their website and he said he could "take a hit from my manager ... read more
Business response:
Shylene, thank you for your review. We apologize for your disappointment with our hotel policy and for the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincer... read more
It was convenient. The check in person was nice. That's the extent of the positive points for the motel. There was a former patron's pizza still in the fridge; the showee did not appear to have been cleaned, but they have large speckled plastic so it is difficult to be sure. There was nowhere to put the key cards for early checkout.
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Extra charge...not pleased Average room...clean...scratchy, small towels. Couldn't check in (on a Monday, not weekend) any earlier than 3pm...arrived at 2pm and not one room was available? When we did check in, asked for late check-out...told 11:30am (checkout was 11am). We hoped for noon, but accepted the 30 minutes. We were never told we would be charged if we exceeded 30 minutes. We were 15 minutes late (left at 11:45am). Took keys to front desk, apologized...was told, "you're good.". Off we went. Looked at my phone for c... read more
Business response:
Dear Shell, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I made a reservation for this property 1 week in advance. Hours before I was scheduled to check in, I found out they checked someone in under my reservation. I was told it would be handled and a room would be available when I got there. This did not happen. When I arrived, the representative was rude and dismissive for no reason. She explained I had no reservation and they were booked. An Expedia rep called and confirmed the reservation and it was explained that again they were booked. I am a disabled veteran, who is high ri... read more
Check in staff was nice. Easy parking. Room was nasty and dirty. Walking around bare footed you would have instant black feet. Tub hadn’t been wiped down in awhile either. Paint chipping. Toilet screeched all throughout the night. Something smelled like melted plastic a lot. Could never tell where it was coming from. White stuff all over bed skirt and top blanket. Wasn’t taken off and cleaned. Dark room, no privacy type curtain so you have to keep the drapes closed up so no one sees in. Gloomy room. Tiny but comfy bed. Outda... read more
Business response:
Thank you for the feedback about your stay at our hotel. We sincerely apologize for the cleanliness and maintenance issues you encountered while you were here. Your feedback is very important as it helps us ensure we are not overlooking any areas of our property that need work. We value your business and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Worst of all extended stays or any other hotel I've been in
Business response:
Mary, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,517 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.