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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Dirt towel in our bathroom. Air conditioner did not work. Kitchen but no ice or pots and pans. We move chair and it was filthy under neath. No coffe maker. They said there was breakfast and all they gave u was a granola bar.
Business response:
Dear Felicia, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we genuinely regret not meeting your expectations. We value your information as we continually strive to improve our guest experience. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Wasn’t what I booked Bed wasn’t size I booked. Springs kept us up all night. No shampoo or soap. Refrigerator ran poorly all night.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to host you again!Sincerely,Hotel Management
I arrived to check in after a long long day at the hospital and needed to check in to finally rest, only to arrive to a closed lobby. I also called to see if anyone could help me and no one answered. I was in the parking lot for about half hour, noticing how other guests were turning away from the locked lobby. While I was waiting, there was a lot of sketchy people, including what looked like prostitutes behind one of the buildings. I had my teen child and we did not feel safe. I want a refund!
Business response:
Dear Ana, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize that this was not your experience. Your safety is our priority, and we have shared your concerns with our team. We will follow up to determine how to enhance our service to our guests. We hope you will allow us to show you the hospitality you deserve the next time you are in the area!Sincerely,Hotel Management
Excellent option for long term stays. Rooms are clean. They have full size refrigerators if you want to put groceries in there. Quiet area.
Business response:
Dear Anekia, Thank you for your feedback! We’re thrilled to hear that you found our hotel to be an excellent option for long-term stays. It's great to know that you appreciated the clean rooms and full-size refrigerators, making it easy to store groceries. We're also glad you enjoyed the quiet area, as we strive to provide a comfortable environment for our guests. We look forward to welcoming you back for another pleasant stay at Extended Stay America in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.