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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I love Extended Stay America, but that room I had was nasty as hell. As soon as I stepped in I wanted my money back, but it was 10pm and I just needed to goto sleep. If I had arrived at 7pm instead, I would have gone somewhere else (No, they didn’t have any other other rooms available, nor would I want another one there).
Business response:
Dear Guest,We sincerely regret that your experience did not meet your expectations. Providing a comfortable and well-maintained environment is our priority, and we apologize for any shortcomings during your stay. We understand how important it is to feel at ease, especially when arriving late. Your feedback is invaluable, and we will share it with our team to ensure necessary improvements are made. We value your patronage and hope you will stay with us again. We hope you will return so we can provide you with the exceptional... read more
Skip this place and dont look back. Hotel smelled like cigarettes and pot both inside and outside.trash overrun outside area cans. Had to request being moved to another room as the next door occupants had beach chairs set up at our air conditioning (main Window) where they would sit and smoke. Trash was left in new room they gave us, as well as being filthy underbeds. Will definitely not utilize this chain again.
Business response:
Dear Michael, We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness, comfort, and a pleasant environment are our top priorities, and we regret that we did not meet your expectations in these areas. We are addressing the concerns regarding the smell, trash, and cleanliness with our team to ensure improvements moving forward. We also apologize for the inconvenience of having to change rooms. Your comments are invaluable in helping us enhance our services. We hope you’ll consider giving us a... read more
There weren't any dishes, glasses, pots/pans, utensil. In amenities of :kitchen" was pointless. Shampoo & conditioner were not in the room. Had lots of bug bites
Business response:
Dear ANN, We sincerely apologize for the issues you encountered during your stay. We understand how important it is to have a fully equipped kitchen, and we regret that it was not adequately stocked for your needs. We also apologize for the missing shampoo and conditioner, as well as the discomfort caused by bug bites. Please know that we take these concerns seriously and will address them with our team to ensure improvements. We appreciate your comments and hope to have the opportunity to provide a better experience during ... read more
Business response:
Hello Julie,Thank you for your feedback, we are working on making guest experience better, if there is anything we can do to improve please let us know.
Business response:
Thank you for your feedback, Marcelo, If there is anything we can do to improve please let us know.
Hey!!! I like the way no one was walking by my window all night got a great night's sleep near food great location most of all clean , I give it a 9" Would like to see more tv channels on tube, but the desk people very pleased with staff.
Business response:
Hello Rhea,Thank you for your feedback, I am happy to hear that you had a great stay with us, we look forward to seeing you again.
Rooms are dirty not maintained
Business response:
Dear Fernando,We sincerely apologize for the issues you encountered during your stay. A clean and well-maintained environment is essential, and we regret that this was not reflected during your stay. Your feedback is important, and we will address these concerns with our team to ensure this is resolved and provide better experiences for our guests. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next... read more
The rooms are basic, bathroom needs a remodel cracked toilet cover, paint job and needed again this room good if you need a place to sleep and you’re only gonna stay a short term.
Business response:
Dear Albert, We appreciate you sharing your observations. Our maintenance team takes great pride in ensuring everything works correctly in each suite; therefore, we regret you were not entirely satisfied with the quality and condition of our accommodations. We have consistently received praise for our service and hospitality; however, we will note your comments appropriately so we can look into this further. Once more, we apologize for any inconvenience and look forward to having you back with us again.Sincerely,Hotel Manage... read more
Everything was Awesome
Business response:
Dear Deidra, Thank you for your wonderful feedback! We’re thrilled to hear that everything was awesome during your stay. Our team works hard to provide a great experience, and it’s rewarding to know that we met your expectations. We truly appreciate your kind words and look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.