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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Another positive experience at an Extended Stay Had planned to stay with family, but was not feeling well. Encounters with staff at check in and out were both pleasant. I would recommend this hotel.
Business response:
Mary, thank you for being loyal towards our brand at Extended Stay America and for recommending us to the fellow travelers. It’s a pleasure to know you had a comfortable stay with us and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Our room was clean and comfortable.
Business response:
Thank you for posting your kind review of Extended Stay America. We are so pleased to read you had a great stay with us and that you loved your clean & comfortable room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Customer service is great and they are pet friendl I really Liked Chassity at the front desk. She went above and beyond to make sure our 8+ day stay was as convenient and hassle free as possible. She was friendly and personable and she gets 10 stars from us!!!
Business response:
Valerie, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our pet-friendly policy and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with Chassity for taking good care of you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
The hotel said free breakfast. It was what they called Grab and go. A granola bar, muffin wrapped in plastic or a packet of oatmeal. The next morning just granola bar or instant oatmeal packet. A little disappointing!!
Business response:
Thank you for choosing our hotel for your stay. Although it seems overall you had a pleasant visit, we are sorry if our grab-and-go breakfast offerings were not up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Thanks again, and we look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Staff is always so nice. And it’s always quiet.
Business response:
Erin, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
No fitted sheet on my bed. That was odd. No HD TV. Spacious room.
Business response:
David, thank you for evaluating your stay with us. We’re glad to know you liked your cozy room and that overall you had a pleasant experience. However, we regret we missed meeting some of your expectations. We have shared your concerns with the appropriate teams in order to enhance our service and facilities. We appreciate your valuable feedback and look forward to seeing you again soon. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.