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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just alright The initial check in service was fine. The front desk person was out front smoking when I walked up, but came in right behind me to get me going and was friendly enough. The room was decent and pretty clean, but nothing spectacular and aging a bit. In the morning the staff cleaning up the coffee station was very loud and obnoxious in the lobby as I was trying to check out.
Business response:
Vanessa, thank you for evaluating your stay. We are glad you liked our friendly front desk service and clean accommodations. However, we are sorry for your disappointment with the condition of our property. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We also apologize for the noise issues you encountered due to some of our staff. Your feedback will be shared with the appropriate team so that they are more diligent going forward. Please accept ... read more
For a non smoking hotel it sure smelled like cigarette smoke.
Business response:
Thank you for choosing to stay with us and for sharing your experience. We are sorry for the smoke odor you encountered while you were here. We have informed appropriate teams, and remedial steps will be taken accordingly. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
Kitchenette was neat if we were staying longer. The property is out of date and the elevator was a bit sketchy. It was fine for what we needed which was a place to crash for the night.
Business response:
Thank you for being our guest. It is nice to know overall you had a comfortable experience and that our kitchenetteadded value to your convenience during your stay with us. However, we are sorry for not meeting some of your expectations. We appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Room was clean but lacked basics. No coffee maker, minimal towels sets.
Business response:
Thank you for being our valued guest and for posting your remarks online. We are pleased to read overall you enjoyed your stay with us, and we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers, linens, and towels available at the fr... read more
The staffs were really helping and friendly. Would recommend this place
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that you had a great time with us. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
It was nice having a kitchenette however it was empty and the microwave was dirty
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked the kitchenette in your room. However, we are sorry for the cleanliness issue you experienced in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. ... read more
Nothing was missing or out of place in my room. It was very clean. Everything about the stay and check in was as it should be.
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,814 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.