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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
upon entering the property there was a bad odor. My room had a similar odor -- not good.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice rating, and we look forward to your next visit. Sincerely, Hotel Management
My room smelled like smoke or incense, which gave me a headache. I asked for another room, but they said the hotel was completely full. Over the next couple days I saw this was not true. We had snow each day, but the front walk never got shoveled.
Business response:
Thank you for reviewing your stay. We are sorry for the odor issue you encountered and regret that our front desk associates were unable to switch your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back in the future. Sincerely, Hotel Management
Liked proximity to airport. Liked the front desk staff. Did not like the pillows or that there was not a coffeemaker in the room
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know our location close to the airport was ideal for you and that you were impressed with the service provided by our associates. However, we're sorry for not meeting some of your expectations. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Keep looking... It is fine. The interior is minimally renovated. No one works the front desk, they only come out when you stand in front of the camera. The entire common area smelled of weed. There was no TV remote in the room. The heat was set to 78 in my room, needed to open windows in January to cool down room. They did not shovel or clear snow in the morning. Kinda sad.
Business response:
Dear William, thank you for taking the time to share your feedback. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with the team, and we have taken measures to ensure we are always present and willing to help. We hope you will reconsider another stay. We would love the opportunity to provide you with the hospitality and quality accommodations that you should have experienced during this stay. We hope to welcome you back soo... read more
Business response:
Witold, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
This is a DIY hotel. No one makes your bed you DIY. No clean towels on a daily basis. No in-room coffee maker. Beds were lumpy and pillows small. 12 TV stations to choose from. Breakfast was coffee and granola bars in the lobby. Staybridge and Holiday Inn are a block away-better to stay there
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that our facilities fell short of your expectations. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your feedback will help us take appropriate steps to improve our future guest experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves ... read more
Great place! Everything we come to Grand Rapids we stay at this hotel and have never been disappointed - great service, clean and close to everything - we are in Grand Rapids a few ones a year for concerts and this hotel is our top choice!
Business response:
Ronnie, thank you for being a loyal guest of Extended Stay America. We're delighted to know you loved your well-kept room and that you were impressed with the service provided by our associates. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,047 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.