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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Actually we did not stay, the girl at the front made a rookie mistake. we ended up in Lansing and it all was good. We dealt with it and made the best of it!
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
I guess I just expected more. This place is okay for a quick stay overnight, but it may be priced high for being that type of hotel. Check in was quick, mostly because the young woman working the front desk just had me pay, sign, handed me my keys and said, "Room 203." She was pleasant enough, but she was on the phone trying to get someone to cover a shift. I was told nothing about breakfast, check in or check out times, etc. By the way, there really isn't a breakfast. Yes, technically, it's food you eat in the morning--micr... read more
Business response:
We appreciate your candid comments about your stay at our hotel. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Man... read more
Our room was clean and quiet. The front desk girl was very knowlegable regarding city attractions. I will stay again.
Business response:
Thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We look forward to welcoming you back soon. Sincerely, Hotel Management
Close to a lot of restaurants and shopping.quiet easy in and out
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased you enjoyed our excellent location and we are fortunate to have so many choices for shopping and dining nearby. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Nice and quiet
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you liked our well-kept property and had a restful stay here. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Other than " normal hiccups" in any business, the place was really great. I'd stay here again.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. That being said, we are sorry if any inconvenience was caused while you were here. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.