Extended Stay America - Grand Rapids - Kentwood

Business response:

Thanks for being our guest. We are pleased to know you liked our most of our offerings and had a pleasant stay with us. However, we apologize that our staff wasn't attentive with regard to your arrival and the lack of washcloths in your room. Your feedback is shared with the concerned teams in an effort to deliver better future guest experiences. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Austin, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit and that our location was ideal for your visit. We have shared your concern in regard to the HVAC unit in your room with our maintenance team to ensure it is fixed immediately. We appreciate your observation and hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Randy, thank you for staying at Extended Stay America. We are delighted to read you liked our affordable rates and courteous service as well as your well-kept room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you were overall pleased with your stay, we are sorry for the cleanliness issues you had with our amenities. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased your stay with us was overall enjoyable, but we are sorry we missed meeting some of your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management