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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worth the money Rooms are great. But you have to ask front desk for cups, although you have a kitchenette. Cups/glasses and such should already be in rooms, especially if the room has a kitchen. And they dont bring it to you, you must go get them yourself. There are no ice machines, but there are empty ice trays in freezer.
Business response:
Thank you for staying with us. It's nice to read you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
No wake up calls click didn't work staff left note for wake up call on computer and no one read it...fridge so loud
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
sister savior! I found the room to be quite adequate; a little wear and tear but nice. The bed was comfy. Would have been nice to have minimal housekeeping services.
Business response:
Janet, thank you for staying at Extended Stay America. We are glad you had an overall pleasant visit and that you liked the comfort our beds provide. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will make sure our front desk communicates this more clearly going forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Dennis, we appreciate you taking the time to share your nice rating of Extended Stay America. We hope to see you again in the future. Sincerely, Hotel Management
Housekeeping needs improvement Add check in the room I was given was not ready for me housekeeping had not clean the room. When I went back to the desk to ask for another room I was told none were available. After I asked for a refund suddenly a room became available and I checked in.
Business response:
David, thank you for your review and letting us know your overall visit was pleasant. However, we are sorry for the cleanliness and service issues you experienced while here. Your concerns has been shared with our front desk and housekeeping teams to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future date. Sincerely, Hotel Management
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Ok, but you can do better- Room was clean, friendly staff, but, no ice machine, and overall-- had a gritty feel due to the color choices in room and hallways. The place has a kitchen but no ice.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know our location was convenient for your needs and that you were impressed with the service provided by our staff. However, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please know, we do not have ice machines on our property, as we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your... read more
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.