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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel no vending machines or ice machines and breakfast only was muffins aND plain oatmeal.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. Please be informed, we do have full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Managem... read more
Business response:
Daniel, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Nice room The room was nice. The staff was a little invisible and when I asked for dishes for my room they were out of them. Which was puzzling to me.
Business response:
Thank you for your nice feedback about Extended Stay America. We are glad to know you liked your comfortable room and that the attentive service provided by our associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
It was clean and the staff was friendly. Would stay there again
Business response:
Thank you for being our guest. It’s nice to know you liked our well-kept property and were impressed with our helpful associates. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Talana, we appreciate you being our guest. We want all of our guests to enjoy their trip, so we apologize if any inconvenience experienced. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Decent place to stay staff isn’t so friendly The lady at the front desk wanted nothing to do with us felt like we were bothering her while she also was arguing with the couple before us. Good thing the room was decent and location of hotel was great because I probably wouldn’t suggest going there because the staff obviously doesn’t want you there anyways.
Business response:
Thank you for choosing our hotel for your recent accommodations. We are truly sorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sinc... read more
Solid bang for the buck. For what I paid, I was totally surprised with what I received. The room was great. Clean and neat. Bed was comfortable also. They need to either add a blanket to the bed making or have an extra one in the room to use. Overall was a pleasant experience. Would definitely do again.
Business response:
Thank you for sharing your amazing experience at Extended Stay America. We are delighted to read you loved the comfort of your well-appointed room and found us to be a great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Calvin College Family Weekend Stay Excellent price, Excellent room, Excellent location from the college, shops, and restaurants.
Business response:
Thank you for sharing your wonderful review of Extended Stay America. We are delighted to read our location was ideal for your needs and that you found us to be a great value. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.