This profile has been claimed by the business owner or representative.
Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel
Business response:
Tiffany, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Grand Rapids - Kentwood. Sincerely, General Manager
My favorite place to stay in Grand Rapids Clean quiet comfortable & full Kitchen. The best value for the price.
Business response:
Thank you for sharing your wonderful experience at Extended Stay America - Grand Rapids – Kentwood. We are delighted to know you were overwhelmed not only with your well-appointed suite but also with the value we offer. It was our pleasure hosting you, and we look forward to welcoming you back in the future. Sincerely, General Manager
very clean and comfortable. We would stay again
Business response:
Thank you for sharing your experience regarding your stay. The staff and I would like to thank you for writing such great things about how clean and comfortable the room was. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Nice but... Hotel was great. Breakfast sucked.
Business response:
Thank you for sharing your experience. I am glad you had a pleasant stay. but disappointed that our grab-and-go breakfast did not meet your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Wasn't very clean, had to wait in lobby about 5 min duties before someone came down to check me in. Rooms had hair in beds and in shower drain
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that there were cleanliness issues in your room. Please accept our apologies. I met with the staff, and we will inspect rooms to ensure that the cleanliness issue is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Long wait before someone showed up at the front desk. Hair found in bed and shower
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am reviewing with our housekeeping staff to ensure they are using correct procedures. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very pleased. Very pleased. I had never stayed here before. Nice place in good condition. I have no complaints but if I had to point to potential areas of improvement I would say the front desk girl did not have the right personality or was not in the mood to be doing her job. Seemed to be just going through the motions like a zombie. Perhaps overly tired. The toilet appeared to be clean but there was a hair in the bowl. To me these are nitpicky things and would not change my recommendation or my willingness to stay there ag... read more
Business response:
Thank you for taking the time to share your experience. I am pleased to read you first time staying with us was a great one. Also thank sharing your comments on areas where we can improve. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.