This profile has been claimed by the business owner or representative.
Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok, but you can do better- Room was clean, friendly staff, but, no ice machine, and overall-- had a gritty feel due to the color choices in room and hallways. The place has a kitchen but no ice.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know our location was convenient for your needs and that you were impressed with the service provided by our staff. However, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please know, we do not have ice machines on our property, as we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your... read more
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Veronica, we appreciate you being our guest. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Facilities 1) Very very low Wi-Fi connecting speed than we stayed before, even using paid Wi-Fi. 2) Nothing in the room for kitchen use at all.
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the issues with our in-room amenities. I would like to inform you that, kitchenware for your suite is kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We are sorry if this was not communicated during check-in. Our maintenance team has also been notified to ensure the wifi issue is corrected. Thanks again for staying with us and please come back again when in our area. Sincerely, Gen... read more
Only had one set of towels (washcloth and hand towels) Need 2 sets of each. Also should not allow smokers in front of property
Business response:
We are happy you enjoyed your stay at Extended Stay America. However, we are sorry you did not have as many towels as you would have liked in your room. Our guests often bring their personal items from home to use in their suite, so that's why these amenities and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you for the feedback you provided, and we hope you will visit us again soon. Sincerely, General Ma... read more
The bathroom wasn't very clean and the bar of soap from the previous guest was still in the tub.
Business response:
Thank you for the candid feedback of your stay at our hotel. However, we apologize for the cleanliness issue you encountered with your bathroom. I will share your concern with my housekeeping team to ensure such instances are not repeated. We regret the inconvenience and look forward to having you back with us in the future for much better experience. Sincerely, General Manager
Nice hotel and staff... Only reason it didn't get a 5 star was the fact that the elevator and stairwells smelled really bad & I'm not sure why. I was happy that the room did not smell and was fine! Good place and value! I would stay there again. :)
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to know you liked the comfort of your roomy room and found us to be a good value in the area. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Upon arrival we waited 10 min before anyone serviced the desk. No bell to ring for service so had to just wait it out. Other than that I was impressed with the cost of the room for the amenities that were in that room. The room was clean, overall it wasn't a bad experience and I would recommend this hotel to a friend.
Business response:
Thanks for posting a review so future travelers can read about your experience here at Extended Stay America. It's nice that you had a comfortable stay here, and were impressed with the in-room amenities we offered. We appreciate you recommending us and look forward to welcoming you back on your next visit. Sincerely, General Manager
Nice and comfortable We were extremely satisfied with the accommodations. The only thing we didn't know about was there was no daily cleaning and replacement of the towels etc. However that didn't take away from the helpful staff etc. We would definitely come back should the occasion arise.
Business response:
Beth, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We look forward to seeing you again in the future! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,814 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.