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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in was a disaster. Got there at checkin time was told to room wasn’t ready and to come back in a hour. Came back 90 min later only to be told to return again in another hour. I guess while on vacation you have to find something to for 2.5 hours while they get your reserved room ready. I realize they are short staffed, but come on. Maybe a manager should be rolling up there sleeves. Stop apologizing and fix the issue.
Business response:
Dear Leon, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
This hotel is a little sad. This particular Extended Stay is showing its age. The room was sad. The carpet was torn in many spots and the feel of it made me wear something on my feet while walking on it. The table was wobbly and all four legs were loose. And the chairs were hard as rocks. The bed were clean and comfortable and this microwave worked well. Also, very rowdy people hung out in the parking lot, quite noisy and the general air about them made one pay attention to them while traversing from building to auto.
Business response:
Dear Keith, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. Thank you for bringing this to our notice. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Nice place, nice locatio for the events we were attending. No ice machine on site.
Business response:
Michael, thank you for choosing Extended Stay America. We are delighted your stay with us was enjoyable and that our location worked well for you. Furthermore, please know that we provide a full-size refrigerator in our suites, which includes ice trays for your convenience. Therefore we do not have ice machines on our property. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Bare bones basic. A place to shower and sleep. Was fine for this and not much else. Right on the Rivers Edge trail so that was the best part. Easy access to the trail.
Business response:
Glenn, thank you for taking the time to share your observations with us. We are grateful for your acknowledgment of our ideal location. Please accept our apologies for not providing exceptional hospitality during your visit. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management
The lady checking us in was holding a crying baby while trying to do her job. The bed was terrible, it was broke down and we rolled to the middle all night. We love the location and walking path but won’t stay again.
Business response:
Elizabeth, thank you for taking the time to post your feedback. We regret the unpleasant visit and apologize for the discomfort of bedding in your suite. We wish we had the opportunity to resolve the issue while you were here, as we would have done our best to ensure you were comfortable. On a positive note, we are glad you liked our convenient location. We hope you will reconsider and give us an opportunity to provide you with the experience you deserve in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,481 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.