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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean. Property setting was beautiful. It was odd not to have kitchenette stocked. Grab and go breakfast was lacking. Side door was broken. Staff was very helpful
Business response:
Thank you for being a guest at Extended Stay America and rating your experience highly. It was a pleasure to know you had a comfortable stay in your clean suite and liked our courteous associates. However, we regret any inconvenience you had. Please know, the kitchenware for your suite is made available at the front office. Thank you again for your review, and we hope to see you again. Sincerely, Hotel Management
I paid for a room with a king bed and was given one with a queen bed.
Business response:
Thank you for sharing your feedback. We are glad you had a pleasant stay overall. However, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
Location, on the river. loved the walking paths,reasonably quiet. Would stay again.
Friendly staff. Great rate for a last minute booking. Nice bonus is that the hotel parking has access to a park with a nice sunset view by the river.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our cordial associates as well as the beautiful view we offer. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Right on the river The room was fine although I could without someone's dog barking at 4:00 a.m. The covers on the bed were pretty thin. There was a certain of noise that intruded from other rooms but it didn't get out of hand. Nice having the River Trail right behind the hotel with picnic areas and a good place for a run or a bike ride.
Suitable place, not the best We were surprised at check-in to find out that the breakfast bar and coffee was not available. We always book something that has this amenity (the front desk said it was due to Covid, but other places had it). Then he said they were all out of coffee makers for rooms. Ugh. The room was clean and a good size. The bed comfort was just OK. The mattress was like a firm quilted/tufted feeling with just a thin mattress pad topper that bunched up and moved every night. Only a hotel size shampoo bottle a... read more
Business response:
Heather, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our cordial associates. However, we are sorry for not meeting all of your expectations and regret the inconvenience caused. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Even though it is close to the river, it is close to a park and the dock, so there was excessive noise until very late. The rooms are decent, but the property was not so clean - needed to be swept and vacuumed, but I know there are a shortage of employees at this time. The doors are heavy going into the building and my little 90 year old mother had trouble getting them open without being squished! The person who came to the desk didn't know how to get into the computer to check us in and had to find someone else. The bed was... read more
Business response:
Thank you for evaluating your recent stay with us. We regret our pillows were not to your comfort and are sorry for the noise disturbance you encountered. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. Meanwhile, we will review your feedback with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We appreciate your constructive feed... read more
Hotel was Ok , near river but in Industrial area , Elevator Floor very dirty, i
Business response:
Thank you for the specific feedback about your recent stay. We are glad you had a pleasant stay overall and that our location worked well for you. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,481 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.