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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel Good value for a quick stay. It is pet friendly and there was lots of pet hair in the blanket on the bed which I found distasteful.
Business response:
Katherine, thank you for your review. Although you liked our affordable rates, we are sorry for the cleanliness issues you encountered with your bedding and regret the inconvenience it caused. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Randy, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Pleasantly surprised The toilet needed flushed when we got there, but other than that this property was a very pleasant surprise. I say that because 2 years ago we stayed at one of this property chain in Federal Way, WA and it was horrible - dirty, unsafe, unfriendly staff. The Great Falls property is very good and we will absolutely stay there again.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. We have shared your concern in regard to your room with our maintenance team to ensure it is fixed immediately. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
great place, great people! As expected or better considering the price! friendly helpful staff.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know our location was convenient for your needs and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Overall good for the money. Very helpful desk staff even helped me shift my luggage. My first assigned room was not serviced (No Bedding) so I had to be switched to another room. Wi-Fi was a frustration, involving several time-consuming several phone calls to get working. 'Breakfast' is pretty notional but the coffee was okay. No dishes or utensils in the kitchenette. Bath/Shower drain was slow to draw. Cleaning and maintenance may need closer attention. Bed was comfy and location was quiet. Overall, good for the money. I ap... read more
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and affordable rates. That being said, we are sorry for the inconvenience you encountered with our facilities. Your comments have been shared with the entire team in an effort to ensure a better experience going forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Carol, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Tawnya, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nothing to write home about. Breakfast is lame. Employees do only the bare minium in customer service.
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.