Extended Stay America - Great Falls - Missouri River

Business response:

Don, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Doreen, thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Timothy, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Kelly, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to read our location was convenient for your needs and that you enjoyed your spacious room as well as the service delivered by our associates. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are happy to read you had a comfortable stay and that our location was perfect for your needs. Your feedback in read to breakfast will be shared with our food and beverage team. Thank you for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Gabe, thank you for staying with us and letting us know your overall visit was pleasant. That being said, we apologize for cleanliness issues you encountered in your room and the inconvenience they caused. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope to have the opportunity to make it up to you on a future date. Sincerely, Hotel Management