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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only complaint is that the room smelled a like musty .
Business response:
Dear Geraldine, Thank you for sharing your feedback. We apologize for the musty smell in your room. Your comfort is important to us, and we are addressing this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your input and are committed to improving our guest experience. We hope to have the opportunity to serve you better at Extended Stay America in the future.Sincerely,Hotel Management
Jenn at the front desk was wonderful. She addressed my concerns, always greeted me with a smile, and offered helpful suggestions. Eric was professional, remained calm under pressure (there was a water leak in another room; he kept the hotel informed and it was fixed quickly). A big plus to us was the green space in the back of the hotel that went down to the Missouri River. Picnic tables, benches, playground, great to walk your dog, and you could even get in the river.
Unable to stay, they were overbooked so just provided average rating. Staff a bit snappish when we arrived and told us that they oversold and no room for us, but I suspect they were overwhelmed at the time. They were very helpful when called to have my room charge removed after charging me.
Business response:
Dear Chris, Thank you for your feedback. We apologize for the inconvenience caused by the overbooking situation and any frustration you experienced upon arrival. We understand how this impacted your plans and are sorry for any inconvenience. We're glad our staff was able to assist you in having the room charge removed. Your comments will help us improve our booking processes to prevent such occurrences in the future. We appreciate your understanding and hope to serve you better next time.Sincerely,Hotel Management
I enjoyed the stay here . friendly staff
Business response:
Dear Chris, Thank you for your kind feedback and for choosing to stay with us. We are delighted to hear that you enjoyed your time here and found our staff to be friendly. We strive to provide a welcoming and comfortable experience for all our guests. Your satisfaction is our priority, and we look forward to welcoming you back to Extended Stay America on your next visit. Sincerely,Hotel Management
It is clean, reasonably priced, convenient. Stopped here multiple times passing through. Nice spot on the river.
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,518 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.