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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I tried to stay here when I need to overnight in GTF. It is easy access and a quiet area. It is close to the shopping areas as well for my needs. I love the morning view at the river next by with walking trails and a fun play ground as well. The staff is always wonderful. The rooms clean and comfy beds. So far I have had good experiences every time.
Business response:
Dear Elin, Thank you for your wonderful review! We're delighted to hear that you enjoy staying with us and appreciate our convenient location, peaceful surroundings, and morning views by the river. It's great to know that our clean rooms, comfy beds, and friendly staff have consistently met your expectations. Your positive experiences mean a lot to us, and we look forward to welcoming you back to Extended Stay America for more pleasant stays in the future. Safe travels! Sincerely,Hotel Management
We liked the green public space on the Missouri River available to us directly behind the property. We had a private kitchen to prepare all our meals. They had dishes, utensils, and cookware available. Desk staff was friendly, easily available, and helpful. I interacted quite a bit with Jenn and Nicole - they both were a great help. The assistant manager Eric, and the manager (whose name I did not catch) were also welcoming, and let us know they appreciated us as guests.
The only complaint is that the room smelled a like musty .
Business response:
Dear Geraldine, Thank you for sharing your feedback. We apologize for the musty smell in your room. Your comfort is important to us, and we are addressing this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your input and are committed to improving our guest experience. We hope to have the opportunity to serve you better at Extended Stay America in the future.Sincerely,Hotel Management
Jenn at the front desk was wonderful. She addressed my concerns, always greeted me with a smile, and offered helpful suggestions. Eric was professional, remained calm under pressure (there was a water leak in another room; he kept the hotel informed and it was fixed quickly). A big plus to us was the green space in the back of the hotel that went down to the Missouri River. Picnic tables, benches, playground, great to walk your dog, and you could even get in the river.
Unable to stay, they were overbooked so just provided average rating. Staff a bit snappish when we arrived and told us that they oversold and no room for us, but I suspect they were overwhelmed at the time. They were very helpful when called to have my room charge removed after charging me.
Business response:
Dear Chris, Thank you for your feedback. We apologize for the inconvenience caused by the overbooking situation and any frustration you experienced upon arrival. We understand how this impacted your plans and are sorry for any inconvenience. We're glad our staff was able to assist you in having the room charge removed. Your comments will help us improve our booking processes to prevent such occurrences in the future. We appreciate your understanding and hope to serve you better next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,481 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.