Extended Stay America - Great Falls - Missouri River

Business response:

Dear Guest, Thank you for sharing your thoughts about your recent stay. We appreciate your feedback and are glad you found the essentials to be satisfactory. We're taking your comments into consideration and exploring ways to enhance our amenities and services to exceed our guests' expectations. Thank you for choosing us. We hope to serve you better in the future.SincerelyHotel Management 

Business response:

Dear Guest, Thank you for staying with us and posting your kind remarks about our hotel. It is wonderful to read that you enjoyed our outstanding service and found us an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management 

Business response:

Dear Guest, We truly appreciate your feedback regarding our check-in service. It’s wonderful that our team’s efforts made a positive impression on your arrival experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest’s stay is exceptional, and we hope to have the opportunity to welcome you back to Extended Stay America soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad you found the accommodations clean and affordable, but we regret any inconvenience caused by the lack of in-room amenities. To ensure cleanliness and safety, certain items are provided upon request, but we understand this may not have been ideal for your stay. Additionally, we take guest safety seriously and will review any concerns. Your input is valuable in helping us improve, and we appreciate you bringing this to our attention. We hope to offer you a more seaml... read more

Business response:

Dear Cory, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the plumbing issue and the need to change rooms. We also regret that the bed and pillows did not provide the comfort you expected. Guest comfort is a top priority, and we appreciate your comments as they help us identify areas for improvement. We will review these concerns with our team to enhance the overall guest experience. Your patience and understanding are greatly appreciated, and we hope you will consider staying wit... read more